Mail

About the role

The Customer Service Representative assists customers with all store services and products under the supervision of the Center Owner or Manager. Key responsibilities include operating the point-of-sale system, copiers/printers, rental computers, and other store equipment. Additional duties may involve training and mentoring other Customer Service Representatives.

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner.
• Affixes, completes tasks, and organizes Virtual Mail.
• Communicates with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Processes customer sales through the point-of-sale system.
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives.
• Opens and closes the center, cash register, and other center systems.
• Maintains the center consistent with established standards.
• Maintains inventory and interacts with store staff.
• Works flexible hours.

Requirements

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assists in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.

Qualifications

• Able to stand behind a sales counter for extended periods of time.
• Able to lift at least 50 pounds.
• Able to communicate clearly with customers by email, by phone, and in-person.

Skills

• Notary Public certification may be required.

Benefits

Competitive Compensation: $20.00 per hour.

Pay

$20.00 per hour.

Schedule

Flexible hours.