Mail and Retrieval Services Unit - Administrative Assistant III

About the role

The Driver Control Section, within the Division of Motor Vehicles, exists to administer motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing; to provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies and; to process requests from the general public and collect appropriate fees.

Responsibilities

• Lead Worker - Scheduling work and establishing work standards, acts as the supporting supervisor in the assignment of work tasks and documenting performance management for the unit, may act in Unit Supervisor's absentia, may assist in testing and resolving system concerns, and initiates the hiring process, interviewing applicants and recommending hires.
• Training, Monitoring and Assigning Duties - Trains staff on duties, procedures and equipment, assigns and monitors tasks and work flow, identifies areas where increased efficiency may be needed, maintains and disseminates procedures, assists in testing systems, and prepares documents.
• Statistics and Reporting - Collects, records and maintains daily, weekly, monthly and yearly statistics for reports, updates spreadsheets, maintains logs, and provides analysis on data and reports.

Requirements

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction. This position reports to the Lakewood Office.

Qualifications

• Experience Only: Three (3) years of customer service experience with additional experience in high volume mail processing, data entry, and analytical skills.
• Education And Experience: A combination of related education in Business, Training, Higher Education, Technology or related field and/or relevant full-time professional experience employed in a position that is responsible for developing and/or delivering business systems training to adult learners in a class-room and/or virtual setting equal to seven (7) years.
• Preferred Qualifications: The preferred candidate will possess the following: Lead workers of supervisory experience in a professional office setting, career progression in a general clerical and/or customer service position, Google Suite experience; specifically, proficient with Google Sheets, strong analytical skills, organized, time management skills, accuracy and attention to detail, self described "team player," ability to adapt in a changing work environment, state experience working in high volume data entry, or mail center workplace dealing with stringent processes, navigating difficult conversations; ability to handle conflict when necessary, strong communication skills, specifically in person and via email correspondence.

Conditions of Employment

• Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
• As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
• Final candidates must also complete a successful background investigation and reference check prior to appointment.
• Certain positions based on duties may require scheduled background investigations.

Pay

Commensurate with experience.

Schedule

N/A