Madison Mobile Collections - Supervisor, Donor Services

About the Role

Join the ImpactLife team as a Donor Services Supervisor and work alongside our phlebotomy team to make a difference in the community. You will receive full training on the entire blood collection process, including donor registration, screening, physical, and phlebotomy. This role involves daily supervisory responsibilities such as interviewing, hiring, and performance management of your team. You will ensure compliance with policies and procedures, maintain quality standards, and provide coaching to deliver excellent customer service and donor satisfaction. Supervisors may also drive fleet vehicles, including box trucks, as needed.

Schedule

This is a full-time position requiring 30-39 hours per week, with varied hours including days, evenings, and weekends.

Requirements

• Customer service experience
• Previous supervisory or management experience
• Strong leadership skills
• Enjoy working with the public
• Good, stable work history
• Understand the importance of following standard operating procedures
• Healthcare experience is a plus
• Ability to train away from home for up to two weeks at a time
• Ability to work a varied schedule including days, evenings, and weekends
• Possess a valid driver’s license in your state of residence and be insurable by our insurance carrier
• Hold or be able to obtain a DOT Medical Certification Physical card
• Pass pre-employment background check, drug screen, and motor vehicle report

Benefits

• Industry-leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• Generous paid time off that begins accruing on your first day of employment
• Medical, Dental, and Vision insurance plans
• Free Life Insurance
• 401K with employer match
• Health Savings Account
• Flexible Spending Account
• Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
• Doctor on Demand
• Employee Referral Bonus Program
• Tobacco Cessation Reimbursement
• Health Club Reimbursements
• Employee Savings Programs for discounts on various goods and services

About Us

ImpactLife is an independent, community nonprofit providing lifesaving blood products to more than 120 hospitals and emergency medical service providers across Iowa, Illinois, Missouri, and Wisconsin. With over 50 years of saving lives, our team of 800+ employees is headquartered in Davenport, Iowa, and operates distribution hubs and donor centers throughout the region. We collaborate with thousands of blood donors and hundreds of community partners annually to support blood drives and save lives.