Madera Run CFT - Cross Functional Rep - Part time

As a Cross‑Functional Representative you will provide general customer service, work on the front end, and support multiple departments—including packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provide excellent customer service, answer product questions, take orders, and assist with product selection.
• Use suggestive selling techniques to meet customer needs and increase department sales.
• Make regular product announcements to inform customers.
• Work a flexible schedule to accommodate shifts across different departments.
• Perform duties in multiple areas such as bakery, floral, market, and other technical or perishable sections.
• Stock and replenish merchandise, handle product returns and rotation, and support inventory accuracy.
• Build, stock, and maintain displays and fixtures.
• Assist with inventory control, including loading, unloading, and moving product.
• Slice, package, label, rotate, merchandise, cull, and price products.
• Gain knowledge of multiple departments and apply understanding of processes and policies.
• Comply with store and department SOPs, policies, and applicable laws.
• Serve as a Checker for the Service cross‑functional team when not performing other duties.
• Ensure food safety and sanitation compliance, operate and maintain equipment, and clean/sanitize sales floor, display cases, prep areas, and equipment.

Qualifications & Key Requirements

• Age 18 or older.
• Minimum 6 months experience in H‑E‑B store operations.
• Knowledge of computer systems (Symbol, ACR, label machine).
• Strong customer service and interpersonal skills.
• Effective verbal and written communication and reading skills.
• Ability to adapt to a wide range of duties across multiple departments.
• Ability to work autonomously.
• High school diploma, GED, or equivalent.
• Completion of Company Orientation and Safety Training.

Physical Demands & Working Conditions

The role is performed in a fast‑paced retail environment requiring detailed, precise tasks and frequent interaction with customers. Employees must be able to work flexible schedules to match differing department shifts.

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional exposure to wet, cold, hot conditions, loud noise; lift 50 lb, manage >70 lb.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional wet, cold, loud noise; specific lift limits: Dairy 40 lb (>85 lb), Frozen 60 lb (>75 lb), Grocery 50 lb (>80 lb), Market 40 lb (>40 lb).
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasional overhead, shoulder, knee, floor reach, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional wet, cold, hot conditions, loud noise; lift 55 lb, manage >65 lb.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; frequently stand, walk; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional wet conditions, loud noise, ambient temperatures; lift limits: Cosmetics 45 lb (>45 lb), Drugstore 15 lb (>15 lb), GM 50 lb (>45 lb).
• Floral: Constantly reach at waist, grasp; frequently stand, walk; frequent cold exposure; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull, pinch, fine motor movements; occasional wet, cold, hot conditions, loud noise; lift 55 lb, manage >45 lb.
• Gas Station: Constantly sit, reach at waist; frequently grasp; occasional stand, walk, overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; lift 40 lb, manage >40 lb.
• Produce: Constantly reach overhead, shoulder, waist, pivot, grasp; frequently walk, reach knee, floor, stoop, squat, twist, push/pull, pinch, fine motor movements; occasional stand, bend, crouch, kneel, stair climb; occasional wet, cold, hot conditions, loud noise; lift 60 lb, manage >75 lb.
• Seafood: Constantly reach at waist, stand, walk, pivot, push/pull, grasp; frequent wet and cold exposure; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, fine motor movements, cervical flexion; occasional hot conditions, loud noise, ambient temperatures; lift 50 lb, manage >25 lb.
• Service: Constantly stand, walk, reach at waist, grasp; occasional overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lb, manage >30 lb.
• Shelf Edge: Constantly reach at waist, grasp; frequently stand, walk; occasional sit, overhead, shoulder, knee, floor reach, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements; occasional cold, hot, loud noises, ambient temperatures, wet conditions; lift 50 lb, manage >65 lb.

Measurements such as “Constantly,” “Frequently,” and “Occasionally” refer to the amount of time spent performing each activity during an 8‑hour shift. Partners must not lift beyond their safe lifting limit and should seek assistance or break down heavy items as needed. Reasonable accommodations may be provided for individuals with disabilities.