Burleson CFT - Cross Functional Rep - Part time

Responsibilities

As a Cross-Functional Representative, you'll provide general customer service, check out customers on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Customer Service / Sales / Stocking

• Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts in different departments
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the entire store
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves products
• Slices, packages, labels, rotates, merchandises, culls, and prices products
• Gains knowledge of multiple departments and applies understanding of processes and policies
• Complies with store and department SOPs, policies, and applicable laws
• For the Service cross-functional team, works as a Checker when not performing Cross-Functional duties

Food Safety / Sanitation

• Ensures compliance with departmental and store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Below are the general requirements:

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with customers, staying attentive to their needs
• Work flexible schedules to accommodate differing department shifts
• Lift and manage weights varying by department (specifics listed below)
• Perform various physical tasks such as reaching, standing, walking, bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, twisting, pushing/pulling, pinching, and fine motor movements
• Be exposed to varying conditions such as wet, cold, hot, and loud noise environments

Department-Specific Physical Requirements

• Bakery: Lift 50 lbs, manage in excess of 70 lbs
• Dairy: Lift 40 lbs, manage in excess of 85 lbs
• Frozen: Lift 60 lbs, manage in excess of 75 lbs
• Grocery: Lift 50 lbs, manage in excess of 80 lbs
• Market: Lift 40 lbs, manage in excess of 40 lbs
• Deli: Lift 55 lbs, manage in excess of 65 lbs
• Cosmetics: Lift 45 lbs, manage in excess of 45 lbs
• Drugstore: Lift 15 lbs, manage in excess of 15 lbs
• General Merchandise (GM): Lift 50 lbs, manage in excess of 45 lbs
• Floral: Lift 55 lbs, manage in excess of 45 lbs
• Gas Station: Lift 40 lbs, manage in excess of 40 lbs
• Produce: Lift 60 lbs, manage in excess of 75 lbs
• Seafood: Lift 50 lbs, manage in excess of 25 lbs
• Service: Lift 50 lbs, manage in excess of 30 lbs
• Shelf Edge: Lift 50 lbs, manage in excess of 65 lbs

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations - Required
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine) - Required
  • Customer service and interpersonal skills - Required
  • Verbal/written communication and reading skills - Required
  • Ability to adapt to performing a wide range of duties across multiple departments - Required
  • Ability to work autonomously - Required
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.