Machine Technician - Perth Amboy, NJ
About the role
A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.
Responsibilities
- Scheduling tasks at a customer’s job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Working cross-functionally with R&D, Software and Quality Engineering teams
- Performing routine maintenance and emergency services as they arise
- Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
- Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
- Must be able to exchange accurate information in these situations
- Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
- Machine Operation: Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.
Requirements
Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred
Qualifications
Working Environment and Physical Demands Required:
Communicate with others to exchange information
Work within a production facility, warehouse, or manufacturing environment
Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
Convey yourself great distances within and around various work sites and from one work site to another
Remain in a stationary position, often standing for prolonged periods
Work in a noisy environment at various temperatures
Move objects (equipment, machinery, and products) weighing up to 50 lbs
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
Perform tasks that require you to bend, stretch, push, pull, carry, and reach
Travel Requirements:
All work is performed at customer’s facilities
Available on-call
Overnight travel may be required, for initial and periodic training
Ability to travel by vehicle or airplane, domestically.
Skills
None specified in the job description.
Benefits
None specified in the job description.
Pay
The salary range for this role is $33 -$36 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
Schedule
Monday-Friday 7am-3:30pm