Lyric HCM Client Service Consultant III

Responsibilities

You will research, troubleshoot, and resolve complex challenges for clients. You will identify issues, explore options, and deliver solutions and best practices to your clients. You will use your solid interpersonal skills and product knowledge to communicate with clients and representatives. Your goal will be to create positive client moments and experiences.

You will educate and provide recommendations. You will leverage your ADP product and services knowledge to help build client understanding around our products' value. You will turn client input into recommendations that you will share with ADP leadership to guide best practices and solutions.

You will travel approximately 5-10% of the time as needed to client sites or other ADP events and offices.

Requirements

• 3-5 years of prior client service experience, preferably in a technology-based environment.
• A college degree is great but not required.
• Experience in HR, Payroll, Benefits and/or Time is a plus.

Qualifications

• Preferred Qualifications: Experience in HR, Payroll, Benefits and/or Time is a plus.

Skills

You must possess subject matter knowledge to solve problems for clients in a timely manner. You will offer a new perspective on existing solutions. You have a way with clients that builds rapport, establishes trust, and shines with professionalism.

Benefits

Your time will be spent on technical activities, contributing to projects, and utilizing analysis to solve problems. You will leverage your partnerships by interacting and collaborating with key stakeholders. You will have the opportunity to become an expert in the world of human capital management!

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

What You'll Love Working Here

You can be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. You'll belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. You'll grow your career in an agile, dynamic environment with plenty of opportunities to progress. You'll continuously learn through ongoing training, development, and mentorship opportunities. You'll be your healthiest. You'll get paid to pay it forward. You'll focus on your mental health and well-being. You'll join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.