Lyric HCM Client Service Consultant II
Responsibilities
You will serve as ADP's front-line for solving client challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.
You will work with clients who have 1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day.
- Serve as a point of contact for clients with issues related to payroll, benefits, time, and human resources policy and procedures.
- Research, troubleshoot, and resolve ADP/client application issues.
- Communicate and exceed client expectations by using strong interpersonal skills and product knowledge.
- Educate and provide recommendations based on ADP product and services knowledge.
Requirements
Prior client service or systems integration experience.
A college degree is great but not required. Other acceptable experiences could include: experience noted above, military experience.
Experience in HR, Payroll, Benefits and/or Time is a plus.
Bonus Points
Preferred Qualifications include:
- Experience in HR, Payroll, Benefits and/or Time.
Qualifications
Required Qualifications:
- Prior client service or systems integration experience.
- A college degree is great but not required.
Other acceptable experiences could include: experience noted above, military experience.
Experience in HR, Payroll, Benefits and/or Time is a plus.
Benefits
We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Company-paid time off for volunteering for causes you care about.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.