Client Service Consultant II

About the role

The Client Service Consultant II plays a crucial role in delivering innovative benefits solutions to over 55,000 customers and covering more than 50 million employees and family members. This position collaborates with customers, brokers, and partners to expand MetLife’s offerings and reimagine digital experiences.

Responsibilities

• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and strategic planning process and meetings.
• Partners with Financial team in completion of client reports; analyzes results and identifies trends.
• Ledds and coordinates implementation of the addition of MetLife products on a basis.
• Establishes and maintains client specific processes and reporting.
• Creates and maintains process manuals and client specific work instructions.

Requirements

• 3–5 years of relevant business experience with strong organizational, interpersonal, and communication skills, both written and verbal.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong project management skills including problem solving, analytical thinking, attention to detail, and decisiveness.
• Ability to work autonomously, manage multiple priorities simultaneously, meet deadlines, and adapt to changing demands.
• High school diploma or equivalent.

Preferred Qualifications

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management.
• Strong focus on customer satisfaction.
• College degree or higher education.

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, volunteer time off, tuition assistance, and much more!

Pay

The expected salary range for this position is $74,500 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

Candidates for this role should be located within a commutable distance of Bridgewater, NJ or New York, NY.