Client Service Consultant II
MetLife · Southfield, MI · 1 mo ago
Hybrid$76k–$86k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Key parts:
Intro: "Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most."
That's about the role. Could be "About the role" section.
Then "The Opportunity The Client Service Consultant is responsible for overall accountability and account management for client request, leading projects, providing alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Leads and participates in client account audits and strategic planning. Leads in customer and internal facing presentations and meetings to build lasting trusting relationships for overall account management."
That's also about role/responsibilities.
Then "Key Responsibilities" bullet list (though not bullet but sentences). We'll need to extract list items.
Key Responsibilities sentences:
- Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
- Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
- Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
- Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
- Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.
These are duties.
Then "Required Qualifications" list:
- 5+ years relevant business experience.
- Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
- Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
- High School Diploma or GED equivalent.
- Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
Then "Preferred Qualifications":
- Bachelor's degree preferred; self-motivated approach to learning, professional development, and expanding business knowledge.
- Ability to build strong customer and broker relationships through proactive communication, consultative support, and consistent follow-through, with comfort presenting in both virtual and in-person settings.
- Experience working with cross-functional partners to research issues, resolve escalations, document outcomes, and identify process improvement opportunities.
Then "The expected salary range for this position is $76,000 - $86,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms."
That's Pay.
Then "Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here."
That's Benefits.
Then "About MetLife" paragraph about company. That could be "About the role"? Actually "About MetLife" is company overview. Could be a section "About MetLife" but not in allowed headings list. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put company overview under "About the role" maybe. Or we could omit if not fitting. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use those headings. Probably we should stick to those. So we can put company overview under "About the role" or maybe not include a separate section. Since we have "About the role" we can include intro and company overview there.
We also need "Skills" section if there is specific skill content. We have skills like Microsoft Office, AI tools, communication, organizational, etc. Could be placed under Skills.
We have "Requirements" maybe separate from Qualifications? The posting has Required Qualifications and Preferred Qualifications. Could combine into Qualifications section. But we have both Requirements and Qualifications headings allowed. We could put Required Qualifications under Requirements, and Preferred Qualifications under Qualifications? Or we could combine. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Required and Preferred into Qualifications. But we have both headings allowed; we could use Requirements for required, Qualifications for preferred. That seems reasonable.
Skills: we could extract specific skills: Microsoft Office proficiency, AI tools usage, communication, organizational, interpersonal, presentation, project management, etc.
Schedule: Not mentioned. So we should not include Schedule section.
Pay: we have salary range.
Benefits: we have.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay.
We must not include empty sections.
Now craft HTML.
Structure:
heading then content.
For lists, use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use those headings. Probably we should stick to those. So we can put company overview under "About the role" or maybe not include a separate section. Since we have "About the role" we can include intro and company overview there.
We also need "Skills" section if there is specific skill content. We have skills like Microsoft Office, AI tools, communication, organizational, etc. Could be placed under Skills.
We have "Requirements" maybe separate from Qualifications? The posting has Required Qualifications and Preferred Qualifications. Could combine into Qualifications section. But we have both Requirements and Qualifications headings allowed. We could put Required Qualifications under Requirements, and Preferred Qualifications under Qualifications? Or we could combine. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Required and Preferred into Qualifications. But we have both headings allowed; we could use Requirements for required, Qualifications for preferred. That seems reasonable.
Skills: we could extract specific skills: Microsoft Office proficiency, AI tools usage, communication, organizational, interpersonal, presentation, project management, etc.
Schedule: Not mentioned. So we should not include Schedule section.
Pay: we have salary range.
Benefits: we have.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay.
We must not include empty sections.
Now craft HTML.
Structure:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
...
Pay
...
We need to ensure we preserve all substantive information, not invent or summarize away detail. Must not omit details. Let's extract details precisely. About the role: combine intro and maybe The Opportunity paragraph and About MetLife? Let's include: - Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. - As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. - Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. - Join us and be part of an organization committed to supporting customers when they need us most. - The Client Service Consultant is responsible for overall accountability and account management for client request, leading projects, providing alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Leads and participates in client account audits and strategic planning. Leads in customer and internal facing presentations and meetings to build lasting trusting relationships for overall account management. - MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. That seems comprehensive. Now Responsibilities: list the five bullet items. Requirements: Required Qualifications list. Qualifications: Preferred Qualifications list. Skills: we need to extract skills from both required and preferred plus maybe others. But we must not duplicate content? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put skills separately, we might be duplicating content from Requirements/Qualifications. But we could still include skills as a separate section, but that would repeat some info. However the instruction says "Prefer a few substantive sections over many thin ones." So maybe better to not have a separate Skills section; instead include skills within Requirements/Qualifications. But we have both headings allowed; we could still include Skills if there is distinct skill content not covered elsewhere. However the Required Qualifications already includes skills like organizational, communication, interpersonal, Microsoft Office, AI tools. Preferred includes relationship building, presenting, cross-functional collaboration. Those are skills. So we could omit Skills section to avoid duplication. But the instruction says we can use those headings; not required to use all. So we can omit Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check if we need to include any other like "Schedule": none. Now ensure we don't include boilerplate like EEO, legal, accommodation, drug-free workplace, Massachusetts lie detector law, posting duration, etc. Remove. Also remove "For more information regarding MetLife’s U.S. benefits, please click here." That's a link instruction; maybe we can keep the description but remove the click here line. The sentence: "For more information regarding MetLife’s U.S. benefits, please click here." That's boilerplate navigation; we should remove it. So benefits paragraph ends before that. Now craft HTML. We need to wrap each section in heading then content.
For lists, use - items.
For prose, use
.
Make sure no extra whitespace? It's fine.
Let's write.
About the role paragraph: Could be multiple
tags but we can combine into one
with sentences. It's okay.
Responsibilities: list items.
Requirements: list items.
Qualifications: list items.
Benefits: paragraph.
Pay: paragraph.
Now ensure we preserve all specifics: numbers, etc.
Let's extract exact wording.
About the role content:
Sentence1: "Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members."
Sentence2: "As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces."
Sentence3: "Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences."
Sentence4: "Join us and be part of an organization committed to supporting customers when they need us most."
Sentence5: "The Client Service Consultant is responsible for overall accountability and account management for client request, leading projects, providing alternative solutions, identifying possible plan design alternatives, acting as
. Make sure no extra whitespace? It's fine. Let's write. About the role paragraph: Could be multiple
tags but we can combine into one
with sentences. It's okay. Responsibilities: list items. Requirements: list items. Qualifications: list items. Benefits: paragraph. Pay: paragraph. Now ensure we preserve all specifics: numbers, etc. Let's extract exact wording. About the role content: Sentence1: "Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members." Sentence2: "As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces." Sentence3: "Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences." Sentence4: "Join us and be part of an organization committed to supporting customers when they need us most." Sentence5: "The Client Service Consultant is responsible for overall accountability and account management for client request, leading projects, providing alternative solutions, identifying possible plan design alternatives, acting as