Client Service Consultant II

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions—life, disability, dental, vision, and voluntary benefits—tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

About the role

The Client Service Consultant is responsible for overall accountability and account management for client requests, leading projects, providing alternative solutions, identifying possible plan design alternatives, and acting as a liaison between the client and internal MetLife teams. Leads and participates in client account audits and strategic planning. Leads in customer and internal-facing presentations and meetings to build lasting trusting relationships for overall account management.

Responsibilities

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Required Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organizing information, and improving day-to-day efficiency.

Preferred Qualifications

• Bachelor's degree preferred; self-motivated approach to learning, professional development, and expanding business knowledge.
• Ability to build strong customer and broker relationships through proactive communication, consultative support, and consistent follow-through, with comfort presenting in both virtual and in-person settings.
• Experience working with cross-functional partners to research issues, resolve escalations, document outcomes, and identify process improvement opportunities.

Pay

The expected salary range for this position is $76,000 to $86,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

• Comprehensive health plan including medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, volunteer time off, and tuition assistance.