Client Service Consultant II

About the role

The Client Service Consultant II is responsible for overall accountability for day-to-day support of a block of customers. You will lead these customers with excellence, create dynamic relationships and presentations, and manage all day-to-day responsibilities. You will develop strong customer relationships and internal relationships, coordinate yearly stewardships, customer visits, and project manage complex solutions.

Responsibilities

• Lead your National Account customers with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Cook up yearly stewardships, customer visits, and project manage complex solutions.

Requirements

• 5+ years of related business experience including 2+ years of experience in group benefits.
• Experience with Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note).
• High levels of organization.
• High School Diploma or equivalent.
• Has a Heart for Service, Tenacity, a Personable Nature, and an Ownership Mindset.

Qualifications

• Bachelor’s degree or higher.
• Strong Customer Satisfaction Focus.
• Growth Mindset.

Skills

• Excellent communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $64,800 to $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This role may be available on a full-time basis.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Contact Information

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.