Commercial Project Manager III - Client Services

About the role

We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will enjoy working in both the office and remotely, and will thrive in a supportive and flexible environment.

Responsibilities

• Run reports and investigate order issues
• Assist customers with inquiries and provide solutions
• Maintain a positive and efficient customer experience
• Work in both the office and remotely

Requirements

This position requires strong communication skills, the ability to work independently and as part of a team, and a commitment to excellence in customer service. A background in customer support or a related field is preferred, but candidates with relevant experience are also encouraged to apply.

Qualifications

High school diploma or equivalent required. Experience in a customer service role is preferred, but not required. Strong computer skills, including proficiency with Microsoft Office, are necessary. Knowledge of pharmaceuticals or laboratory equipment is beneficial but not required.

Skills

Excellent verbal and written communication skills are essential. Candidates should be able to handle multiple tasks simultaneously and prioritize effectively. Proficiency with CRM systems is a plus.

Benefits

Thermo Fisher Scientific offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. Our employees have access to professional development opportunities and a supportive work environment.

Pay

The salary range for this position is $40,000 - $50,000 annually, depending on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate both office and remote work options.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.