Client Services Manager III

Responsibilities

• Serves as a trusted advisor to clients and provides mentorship to junior team members.
• Builds and maintains strong client relationships through regular communication and proactive engagement.
• Executes the client services workload, ensuring accuracy and adherence to established processes, timelines, budgets, and brand standards.
• Translates client needs into strategic marketing plans.
• Maintains a working knowledge of current and upcoming events, promotions, campaigns, and other marketing programs, with understanding of strategic intent.
• Accountable for all client records, documentation, and updates within internal systems.
• Leads the onboarding of new clients and ongoing account activities.
• Regularly reports portfolio status to the Director of Marketing; identifies and escalates potential issues or risks as necessary.
• Establishes processes and service standards to ensure consistent client experiences.
• Conducts regular property walk-throughs, assessing and understanding business operations, brand presence, and guest experience; routinely audits and reports on marketing collateral in use.
• Performs creative reviews with a high level of attention to detail to ensure on-brief execution, content accuracy, and thorough proofreading.
• Resolves client issues and concerns using established guidelines and best practices.
• Collaborates cross-functionally to align client needs with internal capabilities and resources.
• Identifies opportunities to improve client processes, service efficiency, or satisfaction.
• Ensures work is conducted in accordance with Tribal Gaming Agency regulations and approved Internal Controls.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.

Qualifications

• High School Diploma or GED Certificate.
• Bachelor’s degree in Marketing, Communications, Business Administration, or related discipline.
• Seven years of experience in a client-facing, relationship management role, preferably in the gaming or hospitality industry.
• Advanced knowledge of brand marketing, communication channels, programs, and practices.
• Proficiency in using Apple products, Office365 applications and standard workplace technology.