LVR Representative I

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

About the role

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. You can maximize your work-life balance and flexibility through our Hybrid Work Model.

Reporting location: 1201 Big Town Blvd Suite 200, Dallas, TX 75227

Responsibilities

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
• Execute efficient delivery and collection of pallets and other assets at designated locations.
• Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
• Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.
• Optimize route and volume through the development of customer and internal support partnerships.
• Develop and implement key growth components of the CHEP LVR (Low Volume Recovery) Program, including partnering with multiple internal functions, building, and executing project plans.
• Lead teammates through training of new processes.
• Work with local customers on program compliance to drive efficiencies and increase collection volumes.
• Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel.
• Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal of adding locations to the Program’s customer base.
• Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations.
• Partner with internal resources to build and execute project plans.
• Serve as a resource and trainer for LVR Representatives on key performance areas.

Requirements

• Willing to lift 65 lbs. on a regular basis.
• Must have a clean driving record.
• Must be able to obtain and maintain a DOT medical card with no restrictions.
• Able to execute and optimize provided delivery/collection routes.
• Strong communication skills.
• On-the-fly problem solving.
• Comfortable working autonomously.
• Able to develop relationships with new customers.
• Strong analytical skills.
• Able to lead peers.

Qualifications

• Multi-stop driving experience.
• DOT & Safety Compliance Ownership.
• Route Optimization/Management.
• Local Customer Relationship Building.
• Front line operations leadership.
• New Customer Development (Desired).

Skills

• DOT Regulations.
• Basic Microsoft Office (Excel, Outlook).
• Routing Management Apps/Software (Desired).
• Customer Service Programs.
• Languages: English (Essential), Spanish (Desirable).
• Active Listening, Adaptability, Coaching, Computer Literacy, Data Literacy, Decision Making, Empathy, Experimentation, Mechanical Literacy, Mentorship, Taking Ownership, Teamwork, Understand Customers.

Schedule

Fully Remote.