Luxury Travel Concierge

Bilt

Bilt is the membership for where you live. It connects members, property managers, and local merchants through systems for payments, credit, loyalty, and commerce.

Role Overview

We are seeking a Personal and Corporate Travel Advisor to join the Bilt Travel Pod. This role involves responding to member inquiries, troubleshooting issues, and guiding them through travel-related processes.

Responsibilities

• Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions
• Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies
• Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions
• Escalate complex or sensitive cases to senior team members or partner contacts when appropriate
• Maintain accurate records of member interactions and resolutions in internal systems
• Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues
• Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support

Qualifications

• Experience in customer service, hospitality, travel, or a related field
• A strong interest in travel and helping people
• Excellent written and verbal communication skills with a friendly, professional tone
• Comfortable working in a fast-paced environment and managing multiple inquiries simultaneously
• A problem-solving mindset with the ability to think on your feet
• Familiarity with travel booking platforms or loyalty/rewards programs is a plus
• Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a plus

Benefits

• Competitive salary with a meaningful stake in the company via equity and performance bonus program
• Health insurance for you and your loved ones from day one
• 401(k) plan with a match
• Commuter FSAs
• Unlimited PTO
• Exclusive Employee-only Bilt Points
• Team events

Pay & Schedule

The Travel Concierge role is eligible for a salary range of $65,000-$80,000, along with equity and an annual performance-based bonus.