Luxury Concierge

LIVunLtd is North America’s leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style. Our services are retained by residential buildings, commercial buildings, corporate offices, hotels, spas, municipal recreation centers, campuses and even waterparks. We are known for our flair for luxury and a portfolio of notable properties, offering high‑quality equipment, engaging events and programming.

About the role

LIVunLtd is seeking an exceptional, career‑minded Lead Concierge to oversee our guest services team in New York City. This high‑profile, front‑facing leadership position requires immaculate polish, poise, and a sophisticated passion for ultra‑luxury hospitality. The role primarily caters to VIPs and premium guests who expect an uncompromising level of white‑glove service. It is a pipeline opportunity; we are looking for hospitality professionals interested in future openings.

Responsibilities

• Represent LIVunLtd’s and the property’s style and embrace the brand’s culture of service.
• Act as the primary point of contact for ultra‑high‑end guest requests, including arranging private transportation, securing tables at exclusive or sold‑out fine‑dining establishments, and procuring premium tickets to in‑demand concerts, Broadway shows, and sporting events.
• Develop and leverage deep relationships with local luxury business owners, nightlife venues, and high‑end entertainment VIPs to offer unparalleled access to guests.
• Acquire extensive knowledge of the premises and nearby venues and businesses to make the most suitable recommendations.
• Maintain absolute confidentiality and discretion regarding high‑profile guests.
• Masterfully resolve sophisticated guest complaints and requests with tact, speed, and diplomacy.
• Manage daily desk operations, enforce quality‑control standards, resolve operational bottlenecks, and maintain a pristine, sophisticated concierge workspace.
• Adhere to all LIVunLtd policies, procedures, and productivity standards.
• Perform additional duties specific to the location as requested by the manager.

Qualifications

• Minimum of 3–5+ years of concierge experience within a luxury environment (e.g., Forbes 5‑Star/AAA 5‑Diamond hotels, high‑end casino resorts, elite private clubs, or ultra‑luxury residential properties). Entry‑level applicants will not be considered.
• In‑depth, elite knowledge of New York City’s luxury dining, entertainment, premium travel options, and hidden gems.
• Exceptional emotional intelligence (EQ), flawless verbal and written communication skills, and an immaculate professional presentation.
• High resilience and the ability to thrive under pressure in a fast‑paced environment.

Benefits

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Health, dental, and vision benefits (available to eligible team members)
• 401(k) plan
• Life insurance