Luxury Sales Manager

About the role

The Luxury Sales Manager is a critical role responsible for overseeing the daily operations of sales and enhancing customer experiences within the gallery. This position requires a leader who can align sales execution with gallery presentation while maintaining the high service standards expected in a luxury environment. The successful candidate will foster a client-focused atmosphere, support team performance, and drive overall business objectives. Adaptability and critical thinking are essential as the gallery seeks to establish its presence in a new market. The role involves a consultative sales approach, with an emphasis on building relationships and closing high-value transactions.

Responsibilities

• Lead daily sales operations and ensure alignment with business objectives
• Enhance customer experience through exceptional service and relationship management
• Manage and mentor a small team, fostering a high-performance culture
• Engage in proactive outreach to identify and cultivate new client relationships
• Utilize Salesforce and other CRM platforms to track sales activities and client interactions
• Participate in client visits, installations, and trade shows as needed
• Develop and implement strategies to meet and exceed sales targets
• Maintain gallery presentation and operational standards

Requirements

• 5+ years of experience with high-end clientele in a luxury sales environment
• Proven success in selling to high-net-worth individuals and corporations with significant transaction values
• Management experience with the ability to coach and develop sales staff
• Strong proactive outreach experience with a focus on outbound sales
• Excellent communication, presentation, and relationship-building skills
• Highly organized and detail-oriented with a disciplined follow-up approach
• Proficiency in Salesforce and other CRM platforms
• Exceptional discretion and professionalism in client interactions
• Willingness to travel frequently for client engagements
• Flexible availability, including weekends and evenings as required
• Able to lift objects up to 25lbs
• Experience overseeing gallery functions is preferred
• Leadership experience within a luxury store setting is preferred
• A bachelor’s degree is preferred

Benefits

• Medical, Dental, and Vision coverage for employees and dependents
• Life Insurance with short and Long-Term Disability
• Critical Illness, Cancer, Accident, and Hospital Indemnity Insurance
• Flexible Spending Accounts and Commuter Spending Account
• Lifestyle Spending Account with a monthly contribution for health-related expenses
• Employee Assistance and Wellness Program with a monthly incentive
• Discounts on cell phone plans
• 401k plan with matching contributions
• Access to a private plane for client visits
• PTO with increasing days based on tenure