Luxury Residential Front Desk Concierge

Location: Miami, Florida

About the role

Emprime Solutions is seeking polished, dependable, and service-oriented concierge professionals to support luxury multifamily residential communities throughout the Miami area. The ideal candidate will provide exceptional customer service while maintaining a professional, welcoming, and organized front desk environment. This position requires strong communication skills, sound judgment, attention to detail, and a commitment to creating a positive resident experience.

Responsibilities

• Professionally greet residents, guests, vendors, and prospective residents
• Provide front desk assistance and resident support
• Answer and direct phone calls, emails, and resident inquiries
• Register visitors and assist with guest access
• Receive, log, organize, and distribute packages
• Monitor the lobby, security cameras, and access-control systems
• Maintain accurate incident reports, shift notes, and daily activity logs
• Conduct property and amenity-area walks as required
• Communicate important information during shift changes
• Assist residents with amenity reservations and general requests
• Respond professionally to resident concerns and escalate issues when appropriate
• Follow property policies, emergency procedures, and confidentiality standards
• Maintain a clean, organized, and professional front desk environment

Requirements

• Previous concierge, hospitality, front desk, customer service, or luxury residential experience preferred
• Strong verbal and written communication skills
• Professional appearance and customer-service etiquette
• Dependable, punctual, and able to work independently
• Ability to remain calm and professional in challenging situations
• Comfortable using computers, email, package-management systems, and access-control software
• Experience with BuildingLink or similar property technology is a plus
• Reliable transportation
• Availability to work assigned weekdays, evenings, weekends, and holidays based on property needs
• Bilingual English and Spanish preferred but not required

Pay

$16.00–$18.00 per hour

Schedule

Varies based on property and operational needs

Benefits

• 401(k) available to eligible employees
• Potential to earn a $500 quarterly bonus based on strong performance, reliability, and consistent attendance
• Flexible overtime opportunities based on business and property needs
• Initial training and ongoing supervisory support