Concierge Front Desk

Position Responsibilities

• Warmly greet everyone who enters the building and acknowledge all those who are exiting (ensure the proper registration and departure of residents and guests).
• Announce to residents all visitors, deliveries, and service persons.
• Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage.
• Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures.
• Maintain the privacy of the residents and the confidentiality of all information pertaining to them, including phone numbers, work habits, schedules, etc.
• Receive and handle residents’ complaints, inquiries, service requests, and any other resident-related problems.
• Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings.
• Coincide all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk.
• Attend all meetings related to the Concierge services.
• Support company and department goals of continuous improvement and learning by attending courses provided by the property.
• Professionally always represent the property during shifts and/or when on property grounds for job-related issues.

Special Requirements/Physical Demands

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical-thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.
• Ability to work flexible hours, including weekends, and holidays, as required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up, carry, push, or pull up to 30 pounds.

Benefits

• 401(k) Program with 3.5% Employer Match
• Health Insurance with up to 90% Employer coverage
• Dental & Vision Insurance
• Company Paid Life insurance
• Voluntary Life Insurance Packages
• 9 Paid Holidays & up to 22 PTO Days
• Employee Meal Program
• Complimentary Parking
• Monthly Employee socials & Birthday Celebrations
• Annual Holiday Bonus