Luxury Greeter/Store Host

Perigold, the destination for luxury home, is opening its first physical retail stores—first-of-their-kind luxury retail destinations of 20-30K square feet—featuring the best products across furniture, decor, housewares, and home improvement categories.

About the role

The Guest Host is responsible for delivering the exceptional first impression and welcoming atmosphere that defines the Perigold luxury experience. This role ensures every guest feels invited, oriented, and seamlessly connected with the appropriate in-store resources. The Guest Host will report to the Assistant Store Manager, Guest Experience, and be part of a global Asset Protection team.

Responsibilities

• Be the official first impression of the store, warmly greeting and engaging guests at the main entrance in an authentic and highly professional manner.
• Proactively engage with customers to understand the purpose of their visit and provide tailored guidance and directions through the showroom.
• Seamlessly transition customers to the appropriate team members, including Designers, Product Specialists, and other Sales Associates, for specialized assistance.
• Maintain a welcoming presence at the host post, offering clear, friendly information and answering initial questions about the store, products, and services.
• Ensure the entrance and greeting areas are immaculate, organized, and uphold Perigold’s high standards for a luxury environment.
• Communicate regularly with the sales and design teams to manage guest flow and facilitate smooth customer handoffs.
• Assist with general showroom upkeep and organization to ensure a beautiful and inspiring shopping environment.
• Act as a brand ambassador, consistently embodying Perigold’s commitment to customer satisfaction and passion for luxury design.
• Maintain awareness of all activity near the entrance and throughout the front-of-house area.
• Proactively identify and communicate any potential safety-related concerns on the sales floor to a member of leadership.
• Be prepared to quickly and calmly address immediate safety concerns involving guests or associates and communicate details to management.

Requirements

• 1+ year of customer experience in a retail or other customer-facing setting.
• Flexible availability (including mornings, nights, weekends, and some holidays).
• Excellent customer service skills, including written and verbal communication.
• Knowledge of Google Systems, including email, Google Sheets, and other Google platforms.
• Energetic and optimistic attitude, ready to take on new challenges.

Physical Requirements

• Frequently required to stand, walk, talk, and hear.
• Frequently required to handle, feel, and reach with hands and arms.
• Occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl.
• Must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

Base pay starts at $16.00 per hour, with increases based on relevant experience, plus substantial quarterly bonuses.

Benefits

• Comprehensive medical benefits.
• Financial benefits.
• Generous employee discount.

About Perigold

Perigold is the destination for luxury home, offering an unmatched selection of the world’s best design brands with unique pieces for every style and space. Established in 2017, Perigold provides the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white-glove delivery and 30-day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE: W) brand portfolio.