Greeter/Luxury Store Host

About the role

Perigold, the destination for luxury home, is opening its first physical retail stores—first-of-their-kind luxury retail destinations of 20–30K square feet, offering the best products across furniture, decor, housewares, and home improvement. We are seeking a Guest Host to create the exceptional first impression and welcoming atmosphere that defines the Perigold luxury experience.

Responsibilities

• Luxury Guest Greeting & Orientation
  • Be the official first impression of the store, warmly greeting and engaging guests at the main entrance in an authentic and highly professional manner.
  • Proactively engage with customers to understand the purpose of their visit and provide tailored guidance and directions through the showroom.
  • Seamlessly transition customers to the appropriate team members, including Designers, Product Specialists, and Sales Associates, for specialized assistance.
  • Maintain a welcoming presence at the host post, offering clear, friendly information and answering initial questions about the store, products, and services.
  • Ensure the entrance and greeting areas are immaculate, organized, and uphold Perigold’s high standards for a luxury environment.
• Store Support & Team Collaboration
  • Communicate regularly with the sales and design teams to manage guest flow and facilitate smooth customer handoffs.
  • Assist with general showroom upkeep and organization as needed to ensure a beautiful and inspiring shopping environment.
  • Act as a brand ambassador, consistently embodying our commitment to customer satisfaction and passion for luxury design.
• Safety & Store Awareness
  • Maintain awareness of all activity near the entrance and throughout the front-of-house area.
  • Proactively identify and communicate any potential safety-related concerns on the sales floor to a member of leadership.
  • Be prepared to quickly and calmly address immediate safety concerns involving guests or associates and communicate details to management.

Requirements

• 1+ year of customer-facing experience in a retail or similar setting.
• Flexible availability, including mornings, nights, weekends, and some holidays.
• Excellent customer service skills, including strong written and verbal communication.
• Working knowledge of Google Workspace (email, Google Sheets, and other platforms).
• Energetic, optimistic attitude with a readiness to take on new challenges.

Physical Requirements

• Frequently required to stand, walk, talk, and hear.
• Frequently handle, feel, and reach with hands and arms.
• Occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 50 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.