Lufthansa Group Duty Manager On-site

Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift. Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career. Ready to step up? Apply now! Tasks Your key responsibilities will include, but are not limited to: Build relationships with premium customers and ensure personalized serviceAct as a customer care ambassador if assignedEnsure staff embodies product philosophy and service standardsConduct daily flight briefings and oversee supplier performanceMonitor and optimize station processes, including flight operations and special servicesSupport the Station Manager in handling conflicts and alternate airport operationsFoster quality awareness and intervene in service shortcomingsOversee administrative tasks, audits, and cost control measuresEnsure safety, security, and emergency response complianceSupervise staff, duty rosters, and training logisticsMaintain communication with authorities, passengers, and internal teams Perform other tasks and/or projects, as assigned Benefits Short Disabilityup to 60 Sick Days401k planLife InsuranceLong DisabilityEmployee Assistance ProgramEducationFamily PolicyFlight privileges15-20 Vacation DaysCommuter BenefitsHealthcareFlex Holidays Requirements To thrive in this role, we value a combination of the following requirements: High school diploma/GED required; college, bachelor’s, or master’s degree desirable2-3 years of work experience, including at least 1 year in ground operationsLeadership experience requiredFluency in English required; German/other languages desirableKnowledge of LHG operator specifics, other airlines, and airport proceduresTraining in Passenger Service, Leadership, and Safety ManagementProficiency in MS OfficeAbility to work under pressure and manage conflictsLegal work permit in the U.S. requiredPsychological assessment may applyWillingness to travel and work shifts/overtimeExposure to outdoor weather, noise, and high-stress environments CV/Resume and Cover Letter required Company may provide relocation assistance