DUTY MANAGER

Role Purpose

As a Duty Manager, you will ensure the well-being of all guests, maintaining a high level of host presence and delivering bespoke guest service. You will exceed guest expectations from arrival to departure, drive sales opportunities, and develop your team.

Key Responsibilities

• Operational leadership across the full hotel during shift
• Ownership of the guest journey from arrival through to departure
• Maintaining pace, flow, and service standards during peak periods
• Real time decision making and problem resolution
• Cross departmental coordination and collaboration
• Driving revenue through service excellence and operational efficiency
• Clear and effective communication across all teams
• Strong and structured shift handovers

Essential Skills & Attributes

• Senior departmental leadership experience, or an Assistant Head ready to step up
• Strong record of team leadership and consistent operational performance
• Broad operational experience across Rooms and Food & Beverage
• Confident leading busy services with full accountability
• Highest levels of customer service skills
• Highly developed interpersonal and communication skills
• Ability to manage multiple tasks and priorities
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Desirable Background

• Experience in luxury or premium hospitality
• Experience in complex, multi-outlet operations
• Exposure to family-focused or resort environments
• Familiarity with Simphony, OPERA Cloud, and ResDiary

Other Information

• 45 hours per week across a rota including day, evening, and night shifts, with availability required across all seven days
• Own transport essential due to remote location of hotel
• Personal Development: Stay industry-leading through events, training, and professional growth

Pay

Salary: £34,000 per annum + bonus + service charge

Schedule

45 hours per week across a rota including day, evening, and night shifts, with availability required across all seven days