Duty Manager Station Operations

About the Role

The Duty Manager Station Operations oversees day-to-day ground and customer service operations at Horizon Air, ensuring safety, compliance, and exceptional customer experiences. As a people leader, this role establishes priorities, manages staffing, and maintains operational reliability in a fast-paced airport environment.

Responsibilities

• Oversee all phases of airport daily operations, making critical decisions to ensure a successful and safe operation.
• Manage staffing levels, lunch breaks, and schedules to meet operational flow.
• Recommend changes to the Manager Station Operations to achieve quality service and operational goals.
• Assess and respond to operational situations while maintaining safety, compliance, and customer service.
• Provide feedback and coaching to employees, addressing performance issues as needed.
• Collaborate with Maintenance, Flight Operations, Inflight, and MCO to manage off-schedule operations.
• Liaise with the Station Training Supervisor on training needs and implement procedural changes.
• Oversee employee recognition and operational performance goals.
• Conduct investigations for injuries, incidents, or accidents as required.

Requirements

• 5 years of customer service experience, preferably in passenger service or station operations.
• 2 years of leadership experience.
• Bachelor’s degree or additional two years of relevant training/experience.
• Experience with scheduling, budget controls, and administering discipline.
• Ability to work nights, weekends, and holidays with regular and predictable attendance.
• High school diploma or equivalent.
• Minimum age of 18.
• Authorization to work in the U.S.

Qualifications

• Demonstrated diplomacy, teamwork, and interpersonal skills.
• Excellent organizational and communication skills, both written and verbal.
• Familiarity with TSA, FAA, and IATA regulations (preferred).

Leadership Expectations

• Embody company values: own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Salary range: $73,750 -- $110,650 / year. Pay is based on location, experience, skillset, and internal equity. Note: We typically do not hire at the top of the range.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401k match and annual bonus plans.
• Generous holiday and paid time off.

Schedule

Full-Time, Exempt. Requires flexibility to work nights, weekends, and holidays.

Location

Portland, OR - Airport