Lube Assistant Manager - 19th Ave

About the Role

The Lube Assistant Manager oversees quality, customer relations, facility maintenance, employee development, training, coaching, purchasing, and cost controls for the oil and lube department at our Full Service locations. The ideal candidate anticipates customer needs, builds relationships, ensures safety, and maximizes sales with strong upselling skills. This role requires adaptability to transitional weather conditions and the ability to multi-task.

Responsibilities

• Direct and supervise operations of the oil and lube department.
• Work closely with the General Manager and Site Operations Team.
• Execute departmental open and close duties following designated procedures.
• Work outdoors in all weather conditions.
• Ensure a safe environment for employees and customers by complying with safety procedures and reporting issues.
• Maintain quality control factors related to customer experience, products, services, scheduling, and labor cost control.
• Interview, hire, train, and develop Lube Technicians, setting clear expectations and providing feedback.
• Communicate effectively with employees, customers, peers, and management.
• Motivate Lube Technicians to complete tasks efficiently and ensure proper customer care.
• Facilitate and assess damage claims.
• Ensure compliance with all local, state, and federal laws, rules, regulations, and policies.
• Delegate authority to employees when appropriate.
• Support company initiatives, including marketing, promotions, sales, customer service, and talent management.
• Work a flexible, full-time schedule including days, evenings, weekends, and holidays.
• Maintain a spotless and organized property.
• Drain and change oil in vehicles, following safe-handling procedures for disposal.
• Top off vehicle fluids, including transmission and windshield wiper fluid.
• Assist customers with requests to enhance their experience.
• Inspect vehicles to determine maintenance and repair needs.
• Replace various types of filters.
• Follow safety protocols for working in the repair shop and driving vehicles.
• Fill out work order forms and communicate completed tasks with customers.

Requirements

• 1.5 to 2 years of management experience required.
• Car wash, retail, or hospitality experience preferred.
• Strong background in sales and customer service, with a focus on membership-based models preferred.
• Technical automotive training.
• High school diploma or GED.
• Experience leading and developing a team in a high-sales environment.
• Excellent communication, problem-solving, and organizational skills.
• Must be at least 18 years old.
• Hands-on, results-driven mindset with a commitment to excellence.
• Ability to pass a pre-employment, post-offer criminal background check.
• Ability to transfer to other locations within the designated district.

Skills & Competencies

• Sales & Membership Growth Strategies
• Customer Service & Conflict Resolution
• Operational Efficiency, Organizational & Change Management
• Leadership, Coaching, Mentoring, Team Building / Motivation
• Communication & Interpersonal Skills
• Time / Stress Management
• Critical Thinking

Work Environment

• Outdoor and Indoor Settings: Primarily work outdoors.
• Weather Conditions: Exposure to heat, cold, rain, and wind.
• Noise Levels: Moderate to high noise levels from equipment and vehicles.
• Team Collaboration: Frequent interaction with colleagues and customers.
• Fast-Paced: High pace, especially during peak hours.
• Customer Interaction: Regular engagement with customers.

Physical Activity

• Prolonged periods of standing and walking.
• Manual tasks and operating equipment.
• Stamina and endurance throughout the shift.

About Us

Super Star Car Wash isn't just a place to get your car washed. It's where you leave your messes and stresses behind. With over 100 locations across AZ, CA, CO, and TX, we're your ultimate sidekick for top-notch car wash services that truly shine. Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work.

Benefits

• Medical, Dental, and Vision insurance for full-time employees after a waiting period.
• STD, LTD, and Life Insurance Options.
• 401(k) eligibility after 2 months of service.
• Free unlimited car washes.
• Tuition reimbursement.
• Weekly pay.
• Employee Referral Program.

Pay

The hourly rate during management training will range from $XX.XX to $XX.XX, before transitioning to a non-exempt salaried role at the equivalent annualized salary. The pay rate for the successful candidate will depend on relevant experience.