Quick Lube Assistant Manager

Join the #1 Chevrolet dealership in Mid-Michigan! We're a family-owned and operated dealership in Lansing, MI looking for an experienced Quick Lube Assistant Manager.

About the Role

The Quick Lube Assistant Manager sells shop services to customers and assists the Manager with the total operation of the Quick Lube department.

Responsibilities

• Assist in overseeing the daily operations of the Quick Lube department.
• Lead, coach, and schedule Quick Lube technicians.
• Greet customers, write repair orders, and recommend maintenance services.
• Ensure quality workmanship and high customer satisfaction.
• Monitor productivity, sales, and department performance.
• Maintain a clean, safe, and organized work environment.
• Maintain a high level of grooming, hygiene, and uniform appearance.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Promptly meet and greet service customers in a friendly and courteous manner.
• Write orders for customer-requested service and advise customers regarding vehicle maintenance.
• Create properly prepared repair orders, estimates, and invoices.
• Inspect repairs and maintenance jobs for proper completion.
• Review the courtesy inspection sheet for completion and quality.
• Track and report required information to the Service Manager.
• Refer all repair and maintenance questions to a service advisor.
• Strive to increase sales and production.
• Advise the Service Manager of any situation that jeopardizes safety, welfare, or integrity.
• Refer to service history, inspect vehicles, and recommend additional needed service.
• Advise customers on vehicle care and maintenance value per manufacturers' specifications.
• Provide complete and accurate written estimates for parts and labor.
• Obtain customer's signature on repair orders and provide copies.
• Establish customer's method of payment and obtain credit approval if necessary.
• Implement and maintain a service marketing program.
• Review repair orders to ensure work completion and additional authorization.
• Close repair orders as appropriate and explain completed work and charges to customers.
• Implement a quality control process to eliminate comebacks.
• Maintain high customer satisfaction standards and keep the work area clean.

Supervisory Responsibilities

• Directly supervise employees in the Quick Lube department.
• Carry out supervisory responsibilities including training, planning, assigning, and directing work.
• Appraise performance, address complaints, and resolve problems.

Requirements

• 2+ years of automotive service or Quick Lube experience, with leadership experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Valid driver's license.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with customers or employees.
• Basic mathematical skills including addition, subtraction, multiplication, division, and computation of rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, and talk or hear.
• Frequently required to reach with hands and arms.
• Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regularly exposed to moving mechanical parts, high precarious places, fumes or airborne particles, and toxic or caustic chemicals.
• Frequently exposed to outside weather conditions.
• Occasionally exposed to wet and/or humid conditions and risk of electrical shock.
• Noise level in the work environment is usually very loud.

Schedule

Monday-Friday 9:00 AM - 6:00 PM, Saturday coverage discussed as needed.

Benefits

• Competitive pay.
• Medical, Dental, Vision, Disability & Life Insurance.
• 401(k) with employer match.
• Paid time off, including vacation & sick leave.
• Employee discounts on vehicles, parts, and service.
• Career growth opportunities with a promote-from-within culture.
• Temperature-controlled, state-of-the-art shop.