Quick Lube Assistant Manager

About the role

Assist in overseeing the daily operations of our Quick Lube department. Lead, coach, and schedule Quick Lube technicians. Greet customers, write repair orders, and recommend maintenance services. Ensure quality workmanship and high customer satisfaction. Monitor productivity, sales, and department performance. Maintain a clean, safe, and organized work environment.

Responsibilities

• Maintain a high level of grooming, hygiene and uniform appearance.
• Conduct all business with sincerity, honesty and genuine concern for the customers.
• Promptly meet and greet Service customers in a friendly and courteous manner.
• Write orders for customer requested service and advises customer regarding maintenance of their vehicle.
• Create properly prepared repair orders, estimates and invoices.
• Inspect repairs and maintenance jobs for proper completion.
• Maintain a work schedule for all Quick Lube employees.
• Review the courtesy inspection sheet for completion and quality.
• Track and report to the Service Manager information that is required.
• Refer all repair and maintenance questions to a service advisor.
• Strive to increase sales and production.
• Advise the Service Manager of any situation that jeopardizes the safety, welfare or integrity of the Dealership, its employees or customers.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written estimate for parts and labor.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment.
• Obtains credit approval, if necessary.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintain high customer satisfaction standards.
• Keeps work area clean.

Requirements

• 2+ years of automotive service or Quick Lube experience, with leadership experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Valid driver's license.

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Benefits

• Family-owned and operated dealership
• Temperature-controlled, state-of-the-art shop
• Medical, Dental, Vision, Disability & Life Insurance
• 401(k) with employer match
• Paid time off, including vacation & sick
• Employee discounts on vehicles, parts, and service
• Career growth opportunities with a promote-from-within culture

Schedule

Monday–Friday 9:00 a.m.–6:00 p.m.; Saturday coverage discussed as needed.