Janitorial Area Manager (62746)

Key Responsibilities

• Develop and maintain a monthly visit schedule for assigned locations, ensuring customer satisfaction through regular and proactive communication with store managers.
• Cook up and supervise wet work with Store Managers and service partners, ensuring customer sign-off within required timelines.
• Report key issues to the Account Director or Assistant Account Director promptly.
• Conduct weekly Quality Assurance inspections of assigned stores based on account size.
• Provide inspection reports to subcontractors and clients using Salesforce Field Service.
• Monitor IVR reports and address field issues across multiple locations.
• Submit daily and weekly reports on visits, inspections, and completed tasks.
• Identify service deficiencies, communicate corrective actions, and ensure timely resolution in accordance with company standards.
• Provide direction to cleaning crews and follow up to ensure tasks are completed effectively.
• Monitor crew performance and foster communication with service partners or direct reports during day and overnight shifts.
• Develop backup staffing plans for call-offs and collaborate with HR and the Account Director on performance issues.

Quality Assurance & Compliance

• Conduct routine safety observations, workplace inspections, and hazard assessments to identify unsafe conditions and ensure corrective actions are completed in a timely manner.
• Document incident, injury, near-miss, and property damage investigations, identifying root causes and implementing corrective measures to prevent recurrence.
• Promote a positive safety culture by coaching employees on safe work practices, regulatory compliance, and active participation in safety initiatives.
• Ensure all safety observations, inspections, corrective actions, training records, and incident reports are accurately documented in the company Safety Management System.
• Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and achieve company safety objectives.
• Maintain a working knowledge of OSHA regulations, safety practices, incident investigations, and compliance documentation.
• Oversee floor care and specialty cleaning projects to ensure work meets company and customer standards.
• Coordinate project execution, conduct inspections, and obtain customer sign-off when work is completed.
• Perform and document routine preventive maintenance on equipment (battery care, machine cleaning, fluid checks, pads/brushes/squeegees, etc.).
• Track equipment/assets, conduct audits, and report missing or damaged items.
• Monitor equipment condition and coordinate repairs or replacements as needed.
• Ensure consistent execution of standards and provide day-to-day operational support across locations.

Operations & Equipment Management

• Maintain a customer satisfaction level of 8 or higher within the assigned portfolio.
• Escalate operational concerns and provide timely updates to management.
• Perform additional duties assigned by the Account Director and Tec management.

Personnel Qualifications

• HS diploma or equivalent with 2+ years of supervisory experience.
• 1-3 years of relevant experience, including at least 2 years in floorcare or janitorial management, facility services or commercial cleaning.
• Available and willing to work overnight hours with flexible scheduling.
• Working knowledge of OSHA regulations, safety practices, incident investigations, and compliance documentation.
• Knowledge of chemical safety, SDS, PPE, and general industry safety standards.
• A valid driver’s license is required given the amount of driving that is necessary for this role.
• Proficient in MS Office (Word, Excel, Outlook, Teams), and mobile applications.
• Knowledge of floor and carpet care and related cleaning equipment.
• Ability to follow contract guidelines for floor maintenance.
• Strong multitasking, independent work, and teamwork skills.
• Detail-oriented, organized, and able to work in a fast-paced environment.
• Supervisory experience, including auditing subcontractor work and addressing complaints.