Janitorial Area Manager (63126)

Key Responsibilities

• Develop and maintain a monthly visit schedule for assigned locations, ensuring customer satisfaction through regular and proactive communication with store managers.
• Cook up and supervise wet work with Store Managers and service partners, ensuring customer sign-off within required timelines.
• Report key issues to the Account Director or Assistant Account Director promptly.
• Conduct weekly Quality Assurance inspections of assigned stores based on account size.
• Provide inspection reports to subcontractors and clients using Salesforce Field Service.
• Monitor IVR reports and address field issues across multiple locations.
• Submit daily and weekly reports on visits, inspections, and completed tasks.
• Identify service deficiencies, communicate corrective actions, and ensure timely resolution in accordance with company standards.
• Provide direction to cleaning crews and follow up to ensure tasks are completed effectively.
• Monitor crew performance and foster communication with service partners or direct reports during day and overnight shifts.
• Develop backup staffing plans for call-offs and collaborate with HR and the Account Director on performance issues.

Quality Assurance & Compliance

• Conduct routine safety observations, workplace inspections, and hazard assessments to identify unsafe conditions and ensure corrective actions are completed in a timely manner.
• Document incident, injury, near-miss, and property damage investigations, identifying root causes and implementing corrective measures to prevent recurrence.
• Promote a positive safety culture by coaching employees on safe work practices, regulatory compliance, and active participation in safety initiatives.
• Ensure all safety observations, inspections, corrective actions, training records, and incident reports are accurately documented in the company Safety Management System.
• Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and achieve company safety objectives.
• Monitor and support compliance with company safety policies, OSHA requirements, and applicable regulatory standards.

Team Leadership & Workforce Management

• Provide direction to cleaning crews and follow up to ensure tasks are completed effectively.
• Monitor crew performance and foster communication with service partners or direct reports during day and overnight shifts.
• Develop backup staffing plans for call-offs and collaborate with HR and the Account Director on performance issues.
• Step in as a cleaner when operationally necessary.

Safety Duties & Responsibilities

• Conduct routine safety observations, workplace inspections, and hazard assessments to identify unsafe conditions and ensure corrective actions are completed in a timely manner.
• Document incident, injury, near-miss, and property damage investigations, identifying root causes and implementing corrective measures to prevent recurrence.
• Promote a positive safety culture by coaching employees on safe work practices, regulatory compliance, and active participation in safety initiatives.
• Ensure all safety observations, inspections, corrective actions, training records, and incident reports are accurately documented in the company Safety Management System.
• Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and achieve company safety objectives.
• Monitor and support compliance with company safety policies, OSHA requirements, and applicable regulatory standards.

Operations & Equipment Management

• Oversee floor care and specialty cleaning projects to ensure work meets company and customer standards.
• Cook up and coordinate project execution, conduct inspections, and obtain customer sign-off when work is completed.
• Perform and document routine preventive maintenance on equipment (battery care, machine cleaning, fluid checks, pads/brushes/squeegees, etc.).
• Track equipment/assets, conduct audits, and report missing or damaged items.
• Monitor equipment condition and coordinate repairs or replacements as needed.
• Ensure consistent execution of standards and provide day-to-day operational support across locations.

Communication & Reporting

• Maintain ongoing communication with store managers, service partners, subcontractors, and leadership.
• Escalate operational concerns and provide timely updates to management.
• Perform additional duties assigned by the Account Director and Tec management.