LTCR HCS Surveyor

Brief Job Description

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

HCS Surveyor – Starting Market Rate Salary $60,431.88
As part of a collaborative team of public servants, a surveyor protects individuals’ health and safety by conducting on-site residential surveys, monitoring, and investigations of Home and Community-Based Services (HCS) Medicaid program providers to assess their compliance with state and federal laws and rules. These include investigations into allegations of abuse, neglect, and exploitation. This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different providers within a region and across the state – Please see the Additional Information section below for more detail on travel. In this front-line field position, a surveyor is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing any deficiencies/violations against a facility, remedies to correct those deficiencies, and narrative to support regulatory determinations. See below for details.

Essential Job Functions (EJFs)

• Under the direction of a program manager, a surveyor conducts on-site inspections, complaint and incident investigations, and comprehensive surveys to determine provider compliance with federal and state health and safety regulations.
• Conducts entrance and exit conferences with provider staff. Completes inspection or survey reports detailing deficiencies, recommended remedies, and narrative to support regulatory findings.
• Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, or resolve issues or complaints regarding services provided in the Home and Community-based Services and Texas Home Living Medicaid waiver programs, both of which serve individuals with intellectual and developmental disabilities and must receive specialized services that meet their needs.
• Re-visits residential sites and provider locations to verify correction of previously cited regulatory violations.
• Performs quality assurance reviews of documents prepared by others, for example, publications, assessments, reports.
• In the event of emergency contract action, be available to provide oversight and communication to other entities to ensure the well-being of individuals.
• Be available for on-call duties for emergencies such as weather events or high-priority situations at providers.
• Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of program regulations and procedures, survey and investigation techniques, and principles.
• Skill in operating personal computers and software.
• Ability to establish and maintain effective working relationships with team members and others and to work independently.
• Ability to communicate orally and in writing.
• Ability to use the computer for writing reports.
• Knowledge of acceptable professional standards of care.
• Ability to interpret complex regulatory policies, procedures, and regulations.
• Ability to exercise professional judgment and reach sound decisions in sometimes stressful situations.

Registrations, Licensure Requirements or Certifications

• Valid driver’s license.
• Qualified Intellectual Disability Professionals (QIDP), current license or registration as a nurse or social worker are preferred.

Initial Screening Criteria

• Experience in conducting investigations related to quality outcomes.
• Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.
• Experience in quality assurance/compliance and oversight/auditing preferred.
• A Four-year degree from an accredited college or university, preferred.

Additional Information

• Flexibility in work hours is required for this position. The job requires 80% travel, including statewide travel, overnight, and weekend travel.
• On-call duties for emergencies or high-priority situations in facilities or at providers may be required.
• Must have reliable transportation.

Pre-Employment Checks and Work Eligibility

• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form