LT Recovery Coordinator

About the Role

The LT Recovery Coordinator delivers exceptional customer service to all members and guests through professional interactions, account maintenance, and in-depth knowledge of LT Recovery products and services. This role maintains the day-to-day operations of the LT Recovery space and client accounts, anticipates member needs, and maximizes scheduling productivity. The coordinator also assists the Life Clinic Coordinator as needed.

Responsibilities

• LT Recovery Daily Operations
  • Open and close the LT Recovery space.
  • Maintain a cleaning schedule and report to the Personal Training Manager daily.
  • Ensure all equipment and products are in "Like New" condition; submit work orders for repairs or fixes as needed.
  • Order supplies for the LT Recovery space.
  • Possess knowledge of products and services offered within LT Recovery.
• LT Recovery Front Desk Operations
  • Answer all LT Recovery phone calls and check voice messages daily.
  • Check members in and out for all LT Recovery services.
  • Schedule client appointments for LT Recovery services.
  • Use professional email daily for communication.
  • Process client paperwork and manage client files with care.
  • Process transactions and payments for LT Recovery products and services.
  • Serve as an expert in client accounts and their management.
• Member Engagement
  • Greet and check in members with a warm and professional demeanor.
  • Provide excellent customer service while developing relationships with members, clients, and guests.
  • Take ownership of LT Recovery events and communicate updates to team members and members.
  • Assist members and clients with equipment setup.

Requirements

• High School Diploma or GED.
• Office management experience.
• Knowledge or certification in exercise and sport science.
• Understanding of fitness, cardiovascular training, nutrition, and program design.
• Customer service experience.
• Ability to work holidays and weekends.
• Capability to perform aerobic activities for the duration of a class and physically handle bending, standing, reaching, climbing, and lifting up to 50 pounds.

Preferred Qualifications

• Experience in a clinic office or customer service-based role.