LT Recovery Coordinator

About the Role

The LT Recovery Coordinator delivers exceptional customer service to all members and guests through professional interactions, account maintenance, and in-depth knowledge of LT Recovery products and services. This role maintains the day-to-day operations of the LT Recovery space and client accounts while anticipating member needs and interests. The LT Recovery Coordinator maximizes scheduling productivity and assists the Life Clinic Coordinator as needed.

Responsibilities

• LT Recovery Daily Operations
  • Open and close the LT Recovery space
  • Maintain cleaning schedule and report to Personal Training Manager daily
  • Ensure all equipment and products are in "Like New" condition; submit work orders for repairs as needed
  • Order supplies for the LT Recovery space
  • Maintain knowledge of products and services offered within LT Recovery
• LT Recovery Front Desk Operations
  • Answer all LT Recovery phone calls and check voice messages daily
  • Check members in and out for all LT Recovery services
  • Schedule client appointments for LT Recovery services
  • Use professional email daily for communication
  • Process client paperwork and manage client files with care
  • Process transactions and payments for LT Recovery products and services
  • Manage client accounts with expertise
• Member Engagement
  • Greet and check in members with a warm and professional demeanor
  • Provide excellent customer service while developing relationships with members, clients, and guests
  • Take ownership of LT Recovery events and communicate updates to team members and members
  • Assist members and clients with equipment setup

Requirements

• High School Diploma or GED
• Office management experience
• Knowledge or certification in exercise and sport science
• Understanding of fitness, cardiovascular training, nutrition, and program design
• Customer service experience
• Ability to work holidays and weekends
• Ability to perform aerobic activities for the duration of a class and bend, stand, reach, climb, and lift up to 50 pounds

Preferred Qualifications

• Experience in a clinic office or customer service-based role