LRHPG Certified Medical Assistant-GME-Family Medicine

Lakeland Regional Health is a leading medical center in Central Florida with a century-long legacy of excellence in healthcare. As the only Level 1 Trauma Center for Polk, Highlands, and Hardee counties and the second busiest Emergency Department in the U.S., we serve a diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

About the role

Responsible for assisting providers with patient care, including clerical and environmental tasks as needed. The medical assistant uses technology for scheduling appointments, preparing medical records, and documenting information in the electronic medical record. They provide guidance and instruction to patients per medical provider directives.

Responsibilities

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and the community in a manner that values all people.
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Demonstrates responsible use of LRH's resources, including people, finances, equipment, and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Performs all duties in a culturally and linguistically appropriate manner.
• Delivers quality, evidence-based patient care.
• Engages patients, families, and caregivers in understanding, setting, and monitoring patient self-management care plans.
• Develops and maintains relationships among patients, families, and the care team to support access to the medical home.
• Provides timely communication with patients, makes inquiries, executes follow-up actions, and integrates information into the plan of care.
• Administers prescribed medications and treatments in accordance with provider directives and scope of practice.
• Maintains sanitation and cleanliness of exam rooms and stocks necessary supplies.
• Uses case management processes to ensure quality care is delivered efficiently and effectively across the healthcare continuum.

Requirements

• High School diploma or equivalent.
• Graduate of an accredited medical assisting program.
• Certified Medical Assistant or Registered Medical Assistant (CMA, RMA, CCMA, NCMA).
• Basic Cardiac Life Support (CPR) certification – American Red Cross or American Heart Association.

Skills

• Essential:
  • Knowledge of general principles of medical assisting, federal and state regulations, and standard practices within the scope of practice.
  • Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality.
  • Knowledge of safety practices to prevent workplace hazards and necessary actions when exposed.
  • Skill in applying principles, methods, and techniques of medical assisting to provide ongoing patient care.
  • Skill in health information management and use of an electronic medical record system.
• Nonessential:
  • Strong working knowledge of electronic health records.
  • Knowledge of HEDIS/Star measures.
  • Knowledge of medical insurance, billing, and coding (including ICD-10).

Pay

Minimum: $18.22 per hour
Midpoint: $20.96 per hour

Schedule

Full-time, 80 hours per biweekly pay period.
Shift: Monday – Friday.
Location: 2400 Kathleen Rd, Lakeland, FL.