LPN Patient Services Coordinator

Responsibilities

• Schedules the home visits for the field staff and assists with the coordination of patient care.
• Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines.
• Schedules and communicates with field staff, patients, and Clinical Manager regarding scheduling of patient services.
• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
• Prepares weekly clinician schedules.
• Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Schedules missed visits by the end of the current week or refers to the Clinical Manager for resolution.
• Collaborates with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Manages calls from patients and field staff related to scheduling issues.
• Refers clinical and performance related issues to the Clinical Manager.
• Maintains oversight of hospitalized patients, communicating and ensuring the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.
• Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between care centers and/or Hospice services.
• If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
• In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
• If a licensed clinician, may obtain verbal orders for patients and documents as applicable.

Qualifications

• Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
• A high school diploma or GED equivalent.
• One (1+) year of administrative experience in a health care environment.
• One (1+) year of scheduling experience in a healthcare environment (preferred).