LPN Patient Services Coordinator

Responsibilities

• Schedules the home visits for the field staff and assists with the coordination of patient care.
• Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines.
• Schedules and communicates with field staff, patients, and Clinical Manager regarding scheduling of patient services.
• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
• Prepares weekly clinician schedules.
• Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Schedules clinicians in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Schedules missed visits by the end of the current week or refers unresolved issues to the Clinical Manager.
• Collaborates with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Manages calls from patients and field staff related to scheduling issues and refers clinical and performance related issues to the Clinical Manager.
• Maintains communication with hospitalized patients, ensuring the team follows up as necessary.
• Completes requested schedules ensuring all orders and services are included as required.
• Supports the Clinical Manager and collaborates to ensure timely communication with patients, clinicians, referral sources, BD team, and other office personnel.
• Runs all applicable reports and takes appropriate actions based on workflow.
• Maintains supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serves as liaison with the field for patient supply needs.
• If assigned, may assist with the referral and intake process within the care center.
• If a licensed clinician, may obtain verbal orders for patients and document as applicable.
• Performs other duties as assigned.

Qualifications

• Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
• A High School diploma or GED equivalent.
• One (1+) year of administrative experience in a health care environment.
• One (1+) year of scheduling experience in a healthcare environment preferred.

Skills

Excellent organizational and communication skills.

Benefits

N/A

Pay

N/A

Schedule

Monday - Friday | 8AM - 5PM

LPN Licensure is required.

All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.