Low Threshold Case Manager

About the role

The Low Threshold Case Manager is responsible for the coordination and delivery of case management services to identified individuals at our Low Threshold Housing Program. This program provides shelter, case management, housing advocacy, and navigation and recovery referral services to individuals identified as unsheltered/homeless with chronic substance use. The goal is to help these individuals address barriers to housing, reduce substance use, and find permanent housing.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, including maintaining professional ethics, boundaries, and client confidentiality.
• Ensure that policies and procedures of the programs are followed.
• Identify housing support needs; coordinate and advocate for appropriate support services and resources that will assist clients in optimizing health outcomes and housing stabilization, moving towards self-sufficiency.
• Provide housing stabilization services to clients including eviction prevention, recertifications, accessing funding and benefit sources.
• Accompany clients to resource-related appointments, appeals, and following up on submitted client applications.
• Formulate and document individualized plans for clients for support services coordination. Goals need to be achievable, concrete, measurable, and time limited.
• Develop a wide-ranging resource network for people living with HIV in the Greater Boston area. Provide coordination, linkage, and follow-up with existing service programs to maximize access to services.
• Develop and coordinate a system for follow-up/outcome measurement for up to 6 months post discharge.
• Maintain timely and accurate records of all client work, completing all program required assessments.
• Work collaboratively within the team to provide client centered services. Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings. Attend All Staff meetings, monthly staff trainings, program collaborative meetings, attend staff trainings when offered.
• Attend All Staff meetings, monthly staff trainings, program collaborative meetings, attend staff trainings when offered.
• Obtain signed consent to support and empower clients with the coordination of referrals and housing search, services that may include direct advocacy and support to coordinate with other aspects of the client’s needs. Accompany clients, as needed, to appointments.
• Facilitate a monthly aftercare group to assist in the maintenance of housing stability.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.
• Maintain contact with other internal and external client providers, including, but not limited to counselors, case managers, and housing providers.
• Promote access to and participation in the community and neighborhood, including the gathering and distributing information regarding community meetings, events, and resources.
• Aid in program coverage as needed by maintaining building security, adhering to all program policies and protocols of the residence, and completing all required documentation in the program shift logs and staff communication logs.

Qualifications

• Bachelor degree with 1-2 years’ experience preferred, or High school diploma with 3 or more years of client advocacy experience.
• Relevant experience may include: Housing search, Housing retention, Case management, HIV services. Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• Openness to harm reduction philosophy. A valid Massachusetts driver’s license with a safety driving points of 00, 99, 01, 02, or 03.
• Must be at least 25 years of age.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• Must be CPR certified (may be obtained upon hire).
• Complete TB screening (may be obtained upon hire).
• Three strong work related professional references; at least 2 from manager or supervisor.
• Bilingual (English/Spanish, Haitian Creole) preferred.