Lounge Server, Crystal Bar

Primary Job Duties

• Greet and welcome all guests in a professional manner.
• Maintain dialogue with all cultures while upholding a warm, positive and friendly persona.
• Obtain beverage orders from guests and enter orders in point of sales system.
• Deliver food and beverages, including alcoholic options to guests.
• Ensure that all orders are accurate and delivered to each table in a timely manner.
• Collaborate with bartenders and kitchen team members to ensure accuracy of order.
• Maintain knowledge of house drinks and menu items.
• Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
• Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
• Ensure assigned areas are always clean and clutter-free.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications

• Proficient bottle service knowledge (wine, champagne and high-end spirits).
• Working knowledge of Forbes standards and POS systems.
• Ability to work varied shifts, including nights, weekends and holidays.
• Able to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Able to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Preferred: Previous experience in a Cocktail or Lounge Server position in a similar or related field.
• Previous modeling experience.
• Previous experience in a large, luxury resort setting.
• Minimum Education And Experience: High School Diploma.
• At least six months of previous customer service experience in a similar or related field.
• At least six months of previous cash handling experience.
• At least 21 years of age.
• Preferred: Some college or formal secondary education.
• Certificates, Licenses, Regulations: Proof of eligibility to work in the United States.

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• How is work typically performed? Typical restaurant environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.