Cocktail Lounge server

About the role

Nestled in the heart of Old Town Fort Collins, The Elizabeth Hotel and Emporium offers a unique environment where music, art, and Colorado spirit come together. Working here means contributing to a vibrant community and supporting a place that people genuinely love.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remain attentive to customers throughout their dining experience, adhering to or exceeding service standards.
• Complete restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations to customers.
• Maintain cleanliness standards in the restaurant, wait station, and kitchen service area to ensure a clean, presentable, and attractive facility.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information.
• Receive proper payment from guests and ensure accuracy of guest checks and payment methods to safeguard customer and company interests.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, services, and facilities.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Perform other duties as assigned, requested, or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in similar positions of 3 months or longer.

Qualifications

• Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to perform multiple tasks at one time.
• Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

• Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing during preparation, during service hours, or during expediting.
• Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Ability to hear customers, supervisors, and communicate with other staff.
• Ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions.
• Ability to see that product is prepared appropriately.
• Moderate comprehension and literacy to read use records and all special requests.
• Ability to follow verbal and written instructions and be able to communicate both verbally and in writing.

Benefits

• Part-time benefits include tips, supplemental pay, mental health resources, sick pay, holiday pay, eligibility to participate in the company’s 401(k) program with employer matching, free employee meals (Wednesdays - Sundays), discount rates on Sage and Marriott hotels and Sage Restaurants, and an Employee Referral Bonus program.

Pay

USD $12.14 - USD $12.14 /Hr.

Schedule

Part-time schedule available.