Cocktail server - Lounge
The Venetian Resort Las Vegas · Las Vegas, NV · 1 mo ago
ManagementFull-time
We need to output HTML fragment with sections: h3 headings for sections present. No job title heading. No metadata like Job ID. Remove boilerplate. Provide sections: About the role? The posting has "Position Overview" which is about the role. Could map to "About the role". Then "Essential Duties & Responsibilities" -> Responsibilities. "Additional Duties & Responsibilities" includes company standards, age, etc. Might be Qualifications or Requirements. There's also "Minimum Qualifications". So we can have sections: About the role (position overview), Responsibilities (essential duties), Requirements (minimum qualifications + additional duties like age, certifications, experience). Possibly Skills? Could include "Skills" from minimum qualifications: POS system, customer service, etc. But we need to avoid thin sections. Better to combine.
We need to use
- for any list of duties/requirements/benefits. So we need to turn sentences into list items where appropriate.
We must preserve all substantive information, not invent. No Pay/Benefits/Schedule sections because not mentioned.
We must not repeat job title. No metadata.
We need to remove duplicated lines: there are duplicate "Additional Duties & Responsibilities". We'll combine.
Let's extract content:
Position Overview:
- Primary responsibility: provide elevated guest experience in upscale resort delivering exceptional beverage service.
- All duties per departmental and Venetian Resort policies.
Essential Duties & Responsibilities (list):
- Efficiently and accurately takes and delivers beverage orders in a timely manner.
- Provide an elevated experience to all guests, proactively seek guest service opportunities, and has excellent interpersonal skills with a friendly and professional demeanor.
- Manage multiple tasks, works well under pressure, and remains calm in fast paced environment.
- Manage all financial transactions accurately and effectively during shifts.
- Ensure that all orders are accurate and delivered to each table in a timely manner.
- Collaborate with bartenders to ensure accuracy of order.
- Maintain knowledge of house drinks and menu items.
- Offer item suggestions selling techniques (e.g., daily beverage specials, cocktails/wines and after dinner beverages).
- Effectively drives initiatives to meet financial goals by recognizing opportunities to up-sell.
- Ensure the workplace environment is maintained and clean.
- Provide accurate directions and information for guests and is knowledgeable about all of The Venetian Resort’s services, features, attractions, promotions, and special events.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities (first block):
- Company Standards of Conduct: All Venetian Resort Team Members expected to conduct and carry themselves in a professional manner at all times.
- Team Members required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities (second block) actually seems like qualifications:
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school Diploma or equivalent.
- Must be able to obtain and maintain a Health card, Alcohol Awareness (TAM) card, and any other certification or license, as required by law or policy.
- Three (3) years cocktail service experience in a high-volume cash handling setting required.
- Knowledge of beverages, including types of high-end wine/champagne by the glass, liquor brand, beer, non-alcoholic beverages, designated glassware, terminology, and garnishment.
- Must be familiar with customer ordering practices for beers, wines, and spirits.
Minimum Qualifications:
- Understand how to operate the POS system.
- Handles all transactions (including but not limited to suite charges, cash, credit card, comps) accurately and efficiently.
- Must possess superior customer service skills.
- Confidence working in a guest facing role in an upscale resort.
- Maintain a professional, well-groomed appearance, posture, and hygiene in accordance with company standards.
- Previous experience at a pool or nightclub preferred.
- Must have the ability to speak and to listen in a public forum, basic math skills are required, and ability to handle cash and accurately make change.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements:
- Must be able to Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
We need to decide sections: About the role (position overview), Responsibilities (essential duties), Requirements (maybe combine minimum qualifications + additional duties like age, certifications, experience, education). Could also have Skills section (POS, customer service, etc.) but that may be thin.
Better: Sections: About the role, Responsibilities, Requirements (including education, experience, certifications, age, work authorization), Skills (maybe from minimum qualifications: POS operation, transaction handling, customer service, communication, math, etc.), Physical Requirements.
But we must avoid thin sections; ensure each has substantive content.
Let's craft:
About the role
Primary responsibility: provide an elevated guest experience in an upscale resort by delivering exceptional beverage service in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Responsibilities
- Efficiently and accurately takes and delivers beverage orders in a timely manner.
- Provide an elevated experience to all guests, proactively seek guest service opportunities, and demonstrate excellent interpersonal skills with a friendly and professional demeanor.
- Manage multiple tasks, work well under pressure, and remain calm in a fast‑paced environment.
- Manage all financial transactions accurately and effectively during shifts.
- Ensure all orders are accurate and delivered to each table in a timely manner.
- Collaborate with bartenders to ensure order accuracy.
- Maintain knowledge of house drinks and menu items.
- Offer item suggestions and use selling techniques (e.g., daily beverage specials, cocktails/wines and after‑dinner beverages).
- Drive initiatives to meet financial goals by recognizing up‑sell opportunities.
- Ensure the workplace environment is maintained and clean.
- Provide accurate directions and information for guests; be knowledgeable about all Venetian Resort services, features, attractions, promotions, and special events.
- Uphold safety as an essential function of the job.
- Maintain consistent and regular attendance.
- Perform other related duties as assigned.
Requirements
- Minimum age: 21 years.
- Proof of authorization/eligibility to work in the United States.
- High school diploma or equivalent.
- Ability to obtain and maintain a Health card, Alcohol Awareness (TAM) card, and any other required certification or license.
- Three (3) years of cocktail service experience in a high‑volume cash‑handling setting.
- Knowledge of beverages: high‑end wine/champagne by the glass, liquor brands, beer, non‑alcoholic beverages, designated glassware, terminology, and garnishment.
- Familiarity with customer ordering practices for beers, wines, and spirits.
- Understanding of POS system operation.
- Ability to handle all transactions (suite charges, cash, credit card, comps) accurately and efficiently.
- Superior customer service skills.
- Confidence working in a guest‑facing role in an upscale resort.
- Maintain a professional, well‑groomed appearance, posture, and hygiene per company standards.
- Previous experience at a pool or nightclub preferred.
- Ability to speak and listen in a public forum; basic math skills required; ability to handle cash and make change accurately.
- Ability to communicate clearly and effectively in English, both spoken and written.
- Strong interpersonal skills to communicate effectively with guests and team members of diverse backgrounds and experience levels.
- Ability to work varied shifts, including nights, weekends, and holidays.
Physical Requirements
- Lift or carry up to 10 pounds unassisted as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external contacts.
- Interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability to walk, stand, stretch, bend, and kneel for prolonged periods.
- Work in a fast‑paced and busy environment.
- Work indoors and may be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.