Lounge Manager - Inn on Biltmore Estate

Essential Job Duties

• Greet guests in the Library Lounge areas.
• Process orders and payments on POS system.
• Handle guest issues/complaints and problem payments.
• Execute on performance management, coaching and development for staff, as well as scheduling, hiring and training.
• Assist with the budgeting and planning process.
• Provide general assistance and support for leadership, the department, and the company in any area deemed necessary.

Qualifications

• Ensure service and quality standards are exceeded for Library Lounge & Bar by managing the daily operations of the Lounge in accordance with departmental standards which meet and/or exceed Forbes 4 star standards.
• Ensure that requisitions, transfer slips and spill sheets are filled out; establish par levels for supplies, liquor, beer, wine and equipment.
• Aid in the preparation and tracking of weekly forecast of revenues, covers, average checks and labor costs; prepare weekly work schedules accordingly.
• Perform performance management, coaching and development; hiring, training, and scheduling for staff.
• Anticipate guests' needs, respond promptly and maintain positive guest relations at all times.
• Align operations in support of strategic planning and corporate goals; assist with budget development and recommend operational improvements.
• Manage the hotel beverage program to include inventory, ordering, etc.; coordinate with leadership team/culinary on inventory quality and selection.
• Order and restock product essential to the department.