Food and Beverage/Lounge Manager

General Position Summary

To ensure that all aspects of food and beverage operations (Tip Top pies, walk-up wine bars, Loupe lounge, The Bar at Chihuly Garden and Glass, and events) maximize revenue potential in a cost-efficient environment with a continuous focus on exceeding the expectations of every guest. Ensures delivery of brand promises while meeting guest, and owner expectations.

Essential Functions

• Responsible for operations of Restaurants and Lounges at Space Needle and Chihuly Garden and Glass.
• Collaborate and assist with Event department to ensure company standards are consistently met for all events at Space Needle and Chihuly Garden and Glass.
• Is part of a team of Managers and Team Members (represented and non-represented) that achieves department vision and goals.
• Maintain quality assurance standards for service and all F&B products.
• Manage staffing levels to guarantee quality in product, service, and presentation, while maximizing revenue growth.
• Promote a safe, healthy work environment for all Food and Beverage staff members.
• Maintain and use knowledge of cost controls.
• Apply public relations skills to ensure guest satisfaction.
• Enforce company standards as well as OSHA and WISHA requirements for restaurants, lounges, and cafés.
• Use knowledge of Fair Labor Practices to effectively manage Team Members.
• Provide continuous feedback to the Director of Food and Beverage regarding any related challenges or opportunities.
• Meet with service and culinary teams to review guest comments and/or complaints in order to provide continuous improvement and problem resolution for related issues.
• Ensure consistent administration of Labor contracts including seniority, scheduling, shift assignments, performance management, grievance process, and all other aspects of managing a represented workforce.
• Maintain a flexible work schedule in order to provide onsite leadership during key events and extended hours of operation. This may include working holidays, nights, and weekends.
• Perform any other duties deemed necessary by management.

Other Responsibilities

• Work with the division to ensure the company maintains a vision of growth in the food and beverage department.
• Utilize knowledge of budgeting.
• Create and implement new and memorable beverage lists that align with each space.
• Collaborate with Culinary team to ensure vision alignment and compelling offerings.
• Establish and use computer skills relative to Word, Excel, Guest Bridge and Micros system.

Educational, Experience and Skills Required

• Ability to handle multiple projects at one time.
• Minimum of 5 years' experience in high volume food and beverage operation with accountability for financial reporting in the areas of food, beverage and service.
• Significant wine and mixology knowledge.
• Excellent written and oral communication skills.
• Computer literacy with Word for Windows and Excel.
• Proven ability to motivate, teach, and lead a team.
• Always remains professional and work well with others.
• Able to stand and walk for extended periods of time.
• Able to lift 40 pounds with or without accommodation.

Full Time, Hourly Position

• Hourly Rate: $35 - $42 / hour DOE
• Benefits include:
• Medical, Dental, Vision, Life, Long Term Disability, with optional supplemental coverage options available
• Optional Flexible Spending Account for Self and Dependents
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (15 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 50% discount for many purchases at the Space Needle (Retail, Food and Beverage)
• Charitable Contributions / Matching Gift, up to $200 year
• $250 / month towards parking / orca card