PM Host II - Inn on Biltmore Estate - Reserve

About the role

Host II's will coordinate host stand operations at the restaurant, ensuring Biltmore standards of service. The position is up to 999 hours per year, with a starting pay range from $17.09/hour based on qualifications and experience.

Responsibilities

• Greet and acknowledge all arriving guests, seating them at tables as needed.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Maintain an optimum flow of seating by section to best service guests.
• Extend courteous departures as guests leave the restaurant and invite them to return.
• Guide Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests; coordinate level 1 Host activities.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Answer restaurant telephone courteously and efficiently as specified in department standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Accommodate all requests for information courteously.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Initial contact for guest service recovery; identifies and escalates issues as needed.
• Trains and serves as "go to" resource for Level 1 Hosts.

Qualifications

• Previous host service experience required, preferably in a fine dining or upscale restaurant.
• At least one (1) year of related F&B experience strongly preferred.
• Demonstrated commitment to delivery of world class internal/external guest service; leadership skills a plus.
• Fluency in English; basic math skills with the ability to handle cash and credit transactions as needed.
• Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system strongly preferred.
• Excellent interpersonal and communication skills; conveys information effectively; strong guest service recovery skills.
• Proactive, exercises good judgment; anticipates and addresses issues quickly; thinks clearly in high pressure situations.
• Able to quickly learn Biltmore products, services, systems. Professional; reflects Biltmore core values.

Physical Requirements

• Occasionally transport 25 – 50 pounds.
• Endure various physical movements throughout work areas and over duration of work shift.
• Ability to remain ambulatory or in stationary position throughout work shift.
• Exposure to fumes, dust and chemicals.
• Work in an environment that may include: Variable temperature conditions and noise levels Outdoor environments.