Loss Prevention Representative

About the role

Do you want to work for an organization with a passion for their communities, members, and staff that offers a long-term, rewarding career with opportunities for growth? If so, then join our Loss Preventions team at Forest Area Federal Credit Union as a Loss Preventions Representative!

Loss Prevention Representatives preserve Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Utilize effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation.
• Calm irate clients and answer questions and complaints relevant to Department functions.
• Determine reason(s) for delinquencies and work toward permanent solutions.
• Minimize losses by early actions.
• Follow up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
• Discuss possible financial arrangements, inform clients of potential legal actions, and suggest financial counseling to arrive at suitable payment arrangement.
• Continue to collect until the account becomes a write-off, bankruptcy, or attorney account.
• Make early contact with clients to collect and keep them informed of account status.