Loss Prevention Manager

About the role

This is a hands-on leadership position responsible for overseeing the resort’s Loss Prevention team, safety, security, and guest-service functions. The Loss Prevention Manager leads and supports Loss Prevention Agents (Rangers), ensures resort rules and safety procedures are followed, responds to guest concerns, reviews and documents incidents, and collaborates with resort leadership to maintain a safe, secure, and welcoming environment. This is a primarily evening/night position; the successful candidate must be comfortable working nights and serving as the leadership presence for Loss Prevention during those hours.

Responsibilities

• Lead, train, coach, and supervise Loss Prevention Agents/Park Rangers.
• Work with the Director of Operations to coordinate schedules and staffing.
• Provide a visible leadership presence throughout the resort during evening and nighttime hours.
• Respond to guest concerns, complaints, and incidents in a professional, guest-friendly manner.
• Enforce resort rules and policies while using sound judgment, tact, and diplomacy.
• Review and complete reports related to guest or employee injuries, accidents, incidents, and property damage.
• Review day-shift Loss Prevention reports and ensure appropriate follow-up.
• Conduct regular safety and security inspections of the resort.
• Monitor fire safety, emergency preparedness, and general safety procedures.
• Ensure Loss Prevention staff are trained in emergency response procedures.
• Work closely with resort leadership to address safety, security, and guest-service concerns.
• Help create a safe, welcoming, and enjoyable environment for guests and team members.
• Perform other duties as assigned by the Director of Operations or General Manager.

Requirements

• 2+ years of supervisory or management experience in hospitality, resort/campground operations, security, law enforcement, parks, or a related field preferred.
• RV resort, campground, security, law enforcement, or hospitality experience highly preferred.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong customer-service mindset and ability to enforce rules in a guest-friendly manner.
• Ability to work independently and make sound decisions, particularly during evening and nighttime hours.
• Must be comfortable working a primarily night/evening schedule, including weekends and holidays as needed.

Pay

Salary: $43,680 per year

Benefits

• Paid Time Off (PTO)
• Holiday Pay
• Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance
• 401(k) with Company Match
• Team Member Travel Discounts
• Career Growth & Advancement Opportunities