Loss Mitigation Team Lead
Old Second National Bank · Reno, NV · 3 wk ago
$55k–$75k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Who We Are" and "Position Overview". We need to use for section headings. Use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate etc. We need to parse the content: - Who We Are: description of company. Could be "About the role"? Actually "Who We Are" is about company, not role. But we can map to "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include based on content. We have: - Position Overview: description of responsibilities. That maps to Responsibilities. - Essential Job Functions: list of duties. Also responsibilities. - Minimum Qualifications: qualifications. - Competencies: skills. - Location Details: maybe schedule? It mentions hybrid, flexible schedule, weekends, overtime. Could be Schedule. - Compensation & Benefits: Pay and Benefits. Thus we can have sections: About the role (maybe from Who We Are?), Responsibilities (Position Overview + Essential Job Functions), Requirements (Minimum Qualifications), Qualifications (maybe Preferred qualifications?), Skills (Competencies), Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience". We have actual pay range: $54,600.00 - $75,000.00. Benefits: described as "How We Support You - Old Second" but not detailed; there is a line "Benefits: How We Support You - Old Second Thanks for considering Old Second!" That's vague. It doesn't list specific benefits. Might be considered filler? It says "Benefits: How We Support You - Old Second". No specifics. According to rule: never create Benefits section unless posting actually states them. It does state "Benefits: How We Support You - Old Second". That's a heading but no detail. Might be considered not substantive. Safer to omit Benefits section if no concrete benefits listed. However we could include a short
with that line? But rule: "Prefer a few substantive sections over many thin ones." And "never emit a heading followed by filler/placeholder text". The Benefits heading would be followed by vague text, maybe considered filler. So better to omit Benefits. Pay: we have base pay range. So we can include Pay section. Schedule: we have flexible schedule inclusive of weekends and overtime, hybrid role, remote/onsite, schedule may vary. That's substantive. So include Schedule. Now we need to format. We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID etc.
We need to preserve all substantive information. So we need to include the company description (Who We Are) maybe as About the role? Or we could treat as About the role (though it's about company). Could also omit About the role if not substantive? But we have content. Let's include About the role section with the "Who We Are" paragraph.
Now Responsibilities: combine Position Overview and Essential Job Functions. Could be a list.
We need to list duties as
- . Ensure we capture all duties from Essential Job Functions and Position Overview.
Let's extract duties:
From Position Overview:
- managing the Loss Mitigation team (responsible for collection of Insurance Claims, Deceased Claims, Post Charge Off collections and vendor recoveries) by maintaining service and operational standards
- providing services as needed to collect accounts and assign accounts to third-party collections vendors as applicable
- supervising, counseling, and training all current and new Loss Mitigation team members
From Essential Job Functions (bullet-like sentences):
- Oversees the Loss Mitigation team while reviewing accounts and serving as backup for all Loss Mitigation functions in the event of absences and/or vacations.
- Managerial duties will include scheduling, performance management, training, handling team complaints/grievances, planning/distributing work and queue assignments, and approving assignment of accounts to third-party vendors as applicable.
- Act as a liaison between Early-Stage Collections, Late-Stage Collections, and Customer Service teams by facilitating communication, creating and maintaining reports, and assisting with management requests and projects.
- Train and Develop Loss Mitigation team; utilize skills of team most appropriately.
- Manage and review team collection activities; direct and assign tasks to team members and assist team as needed.
- Manage complex or escalated collection accounts; leverage internal partners for resolution, as appropriate.
- Ensure team compliance with bank regulations and department standards. Remain current in all policies and procedures.
- Meet team members regularly to review performance and provide feedback.
- Act as primary liaison between Loss Mitigation Team and vendors used in facilitating recoveries (Includes Repo Auctions, and Post-Charge-Off Recovery Management)
- Answer incoming calls as needed including escalated calls. Answer customer and vendor questions, take payments and service delinquent accounts.
- Perform office duties such as filing correspondence, answering emails, and creating internal reports.
- Ensure operational integrity through compliance with all policies, procedures and regulations.
- Train and onboard all new employees.
- Other duties as assigned.
We need to preserve all. We'll create a list.
Minimum Qualifications (Requirements):
- High school diploma (or equivalent) and three years of related experience (customer service, collections, or related); or equivalent combination of education and experience.
- Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
Competencies (Skills):
- Excellent oral/written communication, negotiation and active listening skills.
- Strong attention to detail and accuracy while maintaining work in a fast-paced environment
- Knowledge of skip tracing, state/federal collections laws and queue management techniques.
- Demonstrates adherence to privacy and confidentiality guidelines.
- Maintains calm and professional demeanor in stressful situations.
- Proficient in Microsoft Word, Excel and Outlook.
- General working knowledge of internet-based applications, or Jack Henry SilverLake
Preferred (maybe Qualifications section):
- More than one year of collections experience with a focus in auto or powersport collections.
- Previous Collections Supervisory experience.
- Bi-lingual English and Spanish
- Previous experience utilizing Jack Henry SilverLake
- Working knowledge auction collateral valuation, insurance claims process, probate laws, skip tracing techniques and vendors, state/federal collection laws and que management techniques.
We could put these under Qualifications (Preferred) or maybe under Requirements? The instruction includes Requirements and Qualifications headings. We'll treat Minimum Qualifications as Requirements, and Preferred as Qualifications.
Location Details: hybrid role, remote/onsite, schedule may vary, onsite at Reno, NV (10509 Professional Circle). This could go under Schedule (maybe also location). We'll include Schedule section with that info.
Pay: Base pay: $54,600.00 - $75,000.00. Also note "Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience." We'll include that.
Now we need to output HTML fragment only.
Structure:
About the role
Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Responsibilities
- Managing the Loss Mitigation team (responsible for the collection of Insurance Claims, Deceased Claims, Post Charge Off collections and vendor recoveries) by maintaining service and operational standards.
- Providing services as needed to collect accounts and assign accounts to third-party collections vendors as applicable.
- Supervising, counseling, and training all current and new Loss Mitigation team members.
- Overseeing the Loss Mitigation team while reviewing accounts and serving as backup for all Loss Mitigation functions in the event of absences and/or vacations.
- Managerial duties including scheduling, performance management, training, handling team complaints/grievances, planning/distributing work and queue assignments, and approving assignment of accounts to third-party vendors as applicable.
- Acting as a liaison between Early-Stage Collections, Late-Stage Collections, and Customer Service teams by facilitating communication, creating and maintaining reports, and assisting with management requests and projects.
- Training and developing the Loss Mitigation team; utilizing skills of team most appropriately.
- Managing and reviewing team collection activities; directing and assigning tasks to team members and assisting team as needed.
- Managing complex or escalated collection accounts; leveraging internal partners for resolution, as appropriate.
- Ensuring team compliance with bank regulations and department standards; remaining current in all policies and procedures.
- Meeting team members regularly to review performance and provide feedback.
- Acting as primary liaison between Loss Mitigation Team and vendors used in facilitating recoveries (Includes Repo Auctions, and Post-Charge-Off Recovery Management).
- Answering incoming calls as needed including escalated calls; answering customer and vendor questions, taking payments and servicing delinquent accounts.
- Performing office duties such as filing correspondence, answering emails, and creating internal reports.
- Ensuring operational integrity through compliance with all policies, procedures and regulations.
- Training and onboarding all new employees.
- Other duties as assigned.
Requirements
- High school diploma (or equivalent) and three years of related experience (customer service, collections, or related); or equivalent combination of education and experience.
- Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
Qualifications
- More than one year of collections experience with a focus in auto or powersport collections.
- Previous Collections Supervisory experience.
- Bi-lingual English and Spanish.
- Previous experience utilizing Jack Henry SilverLake.
- Working knowledge of auction collateral valuation, insurance claims process, probate laws, skip tracing techniques and vendors, state/federal collection laws and queue management techniques.
Skills
- Excellent oral/written communication, negotiation and active listening skills.
- Strong attention to detail and accuracy while maintaining work in a fast-paced environment.
- Knowledge of skip tracing, state/federal collections laws and queue management techniques.
- Demonstrates adherence to privacy and confidentiality guidelines.
- Maintains calm and professional demeanor in stressful situations.
- Proficient in Microsoft Word, Excel and Outlook.
- General working knowledge of internet-based applications, or Jack Henry SilverLake.
Pay
Base pay: $54,600.00 - $75,000.00. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
Schedule
This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. Onsite work may be performed
for prose. We must not repeat job title as heading. Not include Job ID etc. We need to preserve all substantive information. So we need to include the company description (Who We Are) maybe as About the role? Or we could treat as About the role (though it's about company). Could also omit About the role if not substantive? But we have content. Let's include About the role section with the "Who We Are" paragraph. Now Responsibilities: combine Position Overview and Essential Job Functions. Could be a list. We need to list duties as
- . Ensure we capture all duties from Essential Job Functions and Position Overview.
Let's extract duties:
From Position Overview:
- managing the Loss Mitigation team (responsible for collection of Insurance Claims, Deceased Claims, Post Charge Off collections and vendor recoveries) by maintaining service and operational standards
- providing services as needed to collect accounts and assign accounts to third-party collections vendors as applicable
- supervising, counseling, and training all current and new Loss Mitigation team members
From Essential Job Functions (bullet-like sentences):
- Oversees the Loss Mitigation team while reviewing accounts and serving as backup for all Loss Mitigation functions in the event of absences and/or vacations.
- Managerial duties will include scheduling, performance management, training, handling team complaints/grievances, planning/distributing work and queue assignments, and approving assignment of accounts to third-party vendors as applicable.
- Act as a liaison between Early-Stage Collections, Late-Stage Collections, and Customer Service teams by facilitating communication, creating and maintaining reports, and assisting with management requests and projects.
- Train and Develop Loss Mitigation team; utilize skills of team most appropriately.
- Manage and review team collection activities; direct and assign tasks to team members and assist team as needed.
- Manage complex or escalated collection accounts; leverage internal partners for resolution, as appropriate.
- Ensure team compliance with bank regulations and department standards. Remain current in all policies and procedures.
- Meet team members regularly to review performance and provide feedback.
- Act as primary liaison between Loss Mitigation Team and vendors used in facilitating recoveries (Includes Repo Auctions, and Post-Charge-Off Recovery Management)
- Answer incoming calls as needed including escalated calls. Answer customer and vendor questions, take payments and service delinquent accounts.
- Perform office duties such as filing correspondence, answering emails, and creating internal reports.
- Ensure operational integrity through compliance with all policies, procedures and regulations.
- Train and onboard all new employees.
- Other duties as assigned.
We need to preserve all. We'll create a list.
Minimum Qualifications (Requirements):
- High school diploma (or equivalent) and three years of related experience (customer service, collections, or related); or equivalent combination of education and experience.
- Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
Competencies (Skills):
- Excellent oral/written communication, negotiation and active listening skills.
- Strong attention to detail and accuracy while maintaining work in a fast-paced environment
- Knowledge of skip tracing, state/federal collections laws and queue management techniques.
- Demonstrates adherence to privacy and confidentiality guidelines.
- Maintains calm and professional demeanor in stressful situations.
- Proficient in Microsoft Word, Excel and Outlook.
- General working knowledge of internet-based applications, or Jack Henry SilverLake
Preferred (maybe Qualifications section):
- More than one year of collections experience with a focus in auto or powersport collections.
- Previous Collections Supervisory experience.
- Bi-lingual English and Spanish
- Previous experience utilizing Jack Henry SilverLake
- Working knowledge auction collateral valuation, insurance claims process, probate laws, skip tracing techniques and vendors, state/federal collection laws and que management techniques.
We could put these under Qualifications (Preferred) or maybe under Requirements? The instruction includes Requirements and Qualifications headings. We'll treat Minimum Qualifications as Requirements, and Preferred as Qualifications.
Location Details: hybrid role, remote/onsite, schedule may vary, onsite at Reno, NV (10509 Professional Circle). This could go under Schedule (maybe also location). We'll include Schedule section with that info.
Pay: Base pay: $54,600.00 - $75,000.00. Also note "Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience." We'll include that.
Now we need to output HTML fragment only.
Structure:
About the role
Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Responsibilities
- Managing the Loss Mitigation team (responsible for the collection of Insurance Claims, Deceased Claims, Post Charge Off collections and vendor recoveries) by maintaining service and operational standards.
- Providing services as needed to collect accounts and assign accounts to third-party collections vendors as applicable.
- Supervising, counseling, and training all current and new Loss Mitigation team members.
- Overseeing the Loss Mitigation team while reviewing accounts and serving as backup for all Loss Mitigation functions in the event of absences and/or vacations.
- Managerial duties including scheduling, performance management, training, handling team complaints/grievances, planning/distributing work and queue assignments, and approving assignment of accounts to third-party vendors as applicable.
- Acting as a liaison between Early-Stage Collections, Late-Stage Collections, and Customer Service teams by facilitating communication, creating and maintaining reports, and assisting with management requests and projects.
- Training and developing the Loss Mitigation team; utilizing skills of team most appropriately.
- Managing and reviewing team collection activities; directing and assigning tasks to team members and assisting team as needed.
- Managing complex or escalated collection accounts; leveraging internal partners for resolution, as appropriate.
- Ensuring team compliance with bank regulations and department standards; remaining current in all policies and procedures.
- Meeting team members regularly to review performance and provide feedback.
- Acting as primary liaison between Loss Mitigation Team and vendors used in facilitating recoveries (Includes Repo Auctions, and Post-Charge-Off Recovery Management).
- Answering incoming calls as needed including escalated calls; answering customer and vendor questions, taking payments and servicing delinquent accounts.
- Performing office duties such as filing correspondence, answering emails, and creating internal reports.
- Ensuring operational integrity through compliance with all policies, procedures and regulations.
- Training and onboarding all new employees.
- Other duties as assigned.
Requirements
- High school diploma (or equivalent) and three years of related experience (customer service, collections, or related); or equivalent combination of education and experience.
- Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
Qualifications
- More than one year of collections experience with a focus in auto or powersport collections.
- Previous Collections Supervisory experience.
- Bi-lingual English and Spanish.
- Previous experience utilizing Jack Henry SilverLake.
- Working knowledge of auction collateral valuation, insurance claims process, probate laws, skip tracing techniques and vendors, state/federal collection laws and queue management techniques.
Skills
- Excellent oral/written communication, negotiation and active listening skills.
- Strong attention to detail and accuracy while maintaining work in a fast-paced environment.
- Knowledge of skip tracing, state/federal collections laws and queue management techniques.
- Demonstrates adherence to privacy and confidentiality guidelines.
- Maintains calm and professional demeanor in stressful situations.
- Proficient in Microsoft Word, Excel and Outlook.
- General working knowledge of internet-based applications, or Jack Henry SilverLake.
Pay
Base pay: $54,600.00 - $75,000.00. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
Schedule
This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. Onsite work may be performed