Loss Mitigation Specialist

About the role

OE Federal Credit Union is seeking to hire a Loss Mitigation Specialist. This role involves member outreach to help borrowers with repayment solutions, analyzing member situations, and handling various loan delinquency issues.

Responsibilities

• Administer correspondence with members, both verbally and in writing, to obtain required documentation for loss mitigation review.
• Execute on the Credit Union’s loss mitigation strategies through early intervention outreach to real estate loans and other products as assigned.
• Analyze the member’s situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans, and deed-in-lieu agreements.
• Handle complex loan delinquency issues due to death and bankruptcy.
• Investigate and respond to credit bureau disputes submitted through direct and indirect channels.
• Maintain Credit Dispute logs to ensure compliance with regulatory requirements.
• Provide accurate written correspondence to members based on dispute outcome.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
• Uphold a standard of professionalism actively fostering positive relationships internally and externally.
• Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.

Requirements

• High School Diploma/GED and minimum 1 year of work experience in a similar role required.
• Working knowledge and understanding of RESPA, Bankruptcy Law, and FCRA required.
• Knowledge of credit union collection laws and regulations required.
• Excellent interpersonal, verbal and written communication skills required.
• Excellent attention to detail, time management, critical thinking and problem-solving skills required.
• Proficiency with Microsoft Word, Excel and Outlook required.

Qualifications

The ideal candidate will possess high school diploma/GED and minimum 1 year of work experience in a similar role. They should have working knowledge and understanding of RESPA, Bankruptcy Law, and FCRA, along with knowledge of credit union collection laws and regulations. Excellent interpersonal, verbal and written communication skills, attention to detail, time management, critical thinking, and problem-solving skills are also essential. Proficiency with Microsoft Word, Excel, and Outlook is required.

Skills

Knowledge of credit union collection laws and regulations, excellent interpersonal, verbal and written communication skills, attention to detail, time management, critical thinking, and problem-solving skills, proficiency with Microsoft Word, Excel, and Outlook.

Benefits

We Offer Superior Benefits: Premium pay for bilingual skills (English/Spanish), Medical, dental and vision benefits that cover the employee, spouse and dependents, Retiree medical benefits, A defined benefit Pension Plan with employer contributions of $3.50/hour, Life Insurance/AD&D, 11½ Paid Holidays per year, 17 days of Paid Time Off (PTO) to start, A 401(k) plan, Employee loan discounts, Casual dress code.

Pay

Salary Range: $28.28 - $30.03/hour. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location.

Schedule

Not specified.