Loss Mitigation Specialist

About the role

The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) for a portfolio of non‑performing assets, contacting borrowers, negotiating, and completing loss‑mitigation alternatives to minimize foreclosure losses.

Responsibilities

• Manage a portfolio of mortgage products that are 90+ days delinquent or have requested loss mitigation, following investor, departmental, and legal guidelines.
• Receive inbound calls and make outbound calls to customers, attorneys, realtors, and other authorized parties to educate them on available loss‑mitigation options.
• Analyze borrowers’ financial situations and recommend the appropriate loss‑mitigation tool (loan modifications, short sales, deeds in lieu, cash for keys, consents to judgment, etc.).
• Conduct light skip‑tracing activities and review title searches to ensure no title issues threaten the investor’s lien.
• Ensure compliance with company policies and procedures.
• Update daily reports and account information.
• Meet monthly individual and team goals and key performance indicators.
• Contribute to department progress by understanding and positively impacting success metrics.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• Two to four years of related experience; GSE loss mitigation experience preferred, especially with FHLMC and FNMA.
• Excellent attention to detail and ability to multi‑task while meeting multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work effectively in a team environment and use good judgment.
• Ability to read, comprehend, and write simple correspondence and present information to customers and colleagues.
• Mathematical ability to perform basic arithmetic, compute rates, ratios, percentages, and interpret bar graphs.
• Reasoning ability to follow detailed instructions and solve problems with concrete variables.
• Computer skills: Microsoft Office (Word, Excel, Outlook); experience with MSP, Black Knight/LPS, and Fiserv preferred.

Skills & Competencies

• Adaptability – adjust to changing work environments and manage competing demands.
• Business Ethics – treat people with respect, keep commitments, and act with integrity.
• Communication – convey ideas verbally and in writing, listen actively, and select appropriate communication methods.
• Customer Service – handle difficult or emotional situations, respond promptly, and solicit feedback for improvement.
• Dependability – follow instructions, take responsibility for actions, and meet attendance and punctuality standards.
• Teamwork – balance team and individual responsibilities, give and receive feedback, and prioritize team success.

Benefits

• Competitive compensation program.
• Medical, dental, and vision insurance.
• Opportunities for high‑potential career growth within a fast‑growing global company.
• Culture‑first environment that emphasizes employee fulfillment and development.

Work Environment & Physical Demands

This position works in a typical office setting with moderate noise levels. The employee is regularly required to sit at a desk, occasionally stand, walk, and lift or move up to 10 pounds. Additional physical activities may include climbing, balancing, stooping, kneeling, crouching, or crawling. Ability to talk, hear, and read is required; no special vision beyond normal reading is needed.