Loss Mitigation Operations Supervisor

About the Role

The Loss Mitigation Operations Supervisor will be responsible for the day-to-day activities of the loss mitigation document intake, underwriting, closing, and post-closing processes. This role will manage a team of operations employees and assist with the oversight of offshore operations.

Key Responsibilities

• Manage the completion of daily loss mitigation responsibilities using a loss mitigation pipeline report
• Ensure compliance with all RESPA regulations including, but not limited to, timely application acknowledgments and timely underwriting decisions
• Monitor and manage to Internal and Client SLAs
• Analyze daily reports to identify potential process gaps or bottlenecks and propose process enhancements or improvements
• Oversee the loss mitigation quality control process to produce actionable feedback and improve individual performance
• Conduct regular 1-on-1s with direct reports
• Stay up to date on investor, client, and product changes and effectively communicate with and train team members
• Assist with departmental audits and requests from internal and external sources

Qualifications

• High School Diploma/GED or equivalent work experience
• Minimum 6 years of experience in Loss Mitigation underwriting and operations
• Minimum of 2 years of supervisor experience
• Minimum 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong organizational skills and attention to detail
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes

Preferred Skills

• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS)
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements
• Understanding of Mortgage Electronic Registration System (MERS) document requirements
• Experience working in Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems
• Experience in Quality Control systems

Compensation

Salary: $70,000 - $80,000

Benefits

• Medical, Dental, Vision
• Accidental Death
• Long-Term Disability
• Short-Term Disability
• FSA
• HSA
• 401K
• Basic Life
• Voluntary Life
• Paid Parental Leave
• Performance-based bonus based on position and department

Location

Onsite daily in either Houston, TX or Englewood, CO