Loss Mitigation Manager- Remote

About the role

This organization is a national provider of mortgage loan subservicing and interim subservicing, supporting banks, credit unions, independent mortgage companies, investors, and homeowners. Established in 1991, it manages a portfolio of over 1.8 million loans across all 50 states. The company addresses challenges in mortgage servicing by delivering comprehensive solutions that ensure regulatory compliance, borrower assistance, and investor adherence, backed by a stable financial foundation.

The Loss Mitigation Manager leads and oversees a designated loss mitigation functional area, such as Underwriting or Closing. This role is responsible for managing a complex pipeline of loss mitigation activities to ensure timely borrower support, compliance with regulations and investor requirements, and achievement of service objectives. The position impacts operational performance across a significant loan portfolio, balancing productivity, risk management, and borrower outcomes.

Responsibilities

• Lead and manage an assigned Loss Mitigation function, including Underwriting or Closing.
• Ensure productivity, quality, cycle time, and service level targets are met.
• Monitor pipeline performance and resolve process bottlenecks.
• Manage escalated borrower, client, investor, and operational issues.
• Maintain advanced knowledge of loss mitigation products and programs.
• Provide guidance on eligibility, decisioning, documentation, and execution.
• Support implementation of new investor products and regulatory requirements.
• Ensure compliance with investor, insurer, client, federal, state, and company standards.
• Collaborate with Compliance, Risk, and Quality teams on audits and improvements.
• Monitor quality performance and apply corrective actions as needed.
• Establish operational controls to mitigate risks.
• Identify and implement process improvements and participate in system enhancements.
• Utilize data and analytics to drive operational improvements.
• Assist in policy, procedure, and operational standard development.
• Manage supervisors, team leaders, and staff; coach and develop employees.
• Build succession plans and foster a culture of accountability and collaboration.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum 7 years of mortgage servicing or Loss Mitigation experience.
• At least 5 years of leadership experience.
• Expertise in loss mitigation underwriting, closing, or execution.
• Comprehensive knowledge of investor and insurer programs including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products.
• Advanced knowledge of Loss Mitigation.
• Strong understanding of regulatory and compliance requirements.
• Demonstrated leadership, coaching, analytical, problem-solving, and communication skills.
• Ability to manage complex operational issues and deliver results.
• Experience with operational or technology initiatives preferred.

Pay

Compensation range is $85,800 to $160,800 annually, varying based on qualifications, skills, and experience.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• 401(k) matching and employee stock purchase plans.
• Access to mental health resources including free Calm memberships.
• Wellness initiatives.
• Employee recognition programs.
• Discounts on gym memberships, pet insurance, and employee purchasing.
• Tuition reimbursement program.